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Drive scale, deliver business growth with a suite of cloud-based communication solutions

Smartflo is an innnovative solution for Hosted Call Center Management offers Inbound and Outbound calls with features like Auto dialer, Automatic Call distribution & CRM integrations. The most comprehensive cloud-based Contact Center Solution for anytime anywhere communication.

Our award-winning call center suite enables agents to work remotely from any where within India. A smart, multi-modal, multi-functional, flexible, scalable, secure and reliable suite of cloud based communication solutions will help in enhancing customer experience & reducing operational cost.

The most comprehensive cloud communication suite

Anytime,
Anywhere
Communication

On-demand
Scalability

Enhanced
Customer
Experience

Reduce Operational
& Capital Costs

Get Business
Intelligence

Enterprise
Grade Security
& Reliability

Cloud Communication Reimagined

The most comprehensive cloud based communication solutions suite

CCaaS (Contact Centre as a Service)

Hosted cloud contact center solutions with auto dialer is complete call management software suite with CRM integration services

  • Inbound and outbound dailing.
  • Preview & Ratio based dialer software for intelligent call assignment.
  • CRM Integration available for leading CRM providers like Zoho, Salesforce, Zendesk, Leadsquare, Kapture, Freshsales and Fresh desk

Outbound Marketing solutions

Integrated Marketing platform for all Outbound Campaigns using cloud telephony solutions

  • Voicemail transcription supported by text to speech personalized messages
  • Customized campaign flow which can be feed back into IVR flows
  • OBD prompts with DTMF inputs that can be coupled with API integration to dip into any database

Hosted Call Connect

Complete virtual PBX environment for Call Center Management

  • Outbound and inbound calling with call patching
  • API and webhook, detailed call logs and call management dashboard
  • Complete control on the Agent performance and analyze and track end to end

Multi-level IVR

Outbound and Inbound Call Center software

  • Sticky agent coupled with barging/whispering/transfer
  • Using same pilot number for both outbound and inbound flows
  • API and webhooks integration with number masking for secure interactions

Missed Call Solutions

Never miss a call from your customers

  • Bespoke IVRs for missed calls
  • Automated call backs and scheduled SMS
  • Integrated email reports

Click2Call Services

Single click-based communication for Call Center Management

  • Website and panel integration which can feed into the IVR flow
  • OTP based calling and verification solution for agent call patching
  • Number masking for customer privacy at all ends

Time to re-imagine your customer experience with our integrated call management software for businesses

Education

  • Customized call flows within different departments to ensure students are connected to right faculty counselor
  • Skill based routing will ensure 100% queries are answered by Subject matter expert
  • Conversational recording and real time call monitoring
  • Integration with Lead management Modules via API Dial Plan

BFSI

  • Customized CRM integration - customer conversation history recorded for easy access in case of change of VRM.
  • Sticky Manager - Mapping of Dedicated VRM with Mid HNI Customer to offer best service experience.
  • Text to Speech Conversion – Automated Outbound campaign for payment reminders
  • Interactive OBD : Integrated IVR in outbound campaigns to enable customer payment transactions

IT/ITES

  • Complete call centre operations management with features like blended queue management
  • Role Base Access : User, Supervisor and Admin will have different access to the reports and Panel
  • Sentiment Analysis: Automatically creates intelligent analytics basis customer speech patterns

E-Commerce

  • Number masking solution ensures customer data is secure and not visible to delivery staff
  • Management of COD (Cash on Delivery) service basis the requirement of each customer
  • Single Number contactability for e-commerce company to support their delivery staff.

Healthcare

  • IVR solution to connect doctors and patients in real-time
  • REST API can dip into mutiple systems and helps setup patient follow-ups and payment collection.
  • Missed Call Solution helps to generate an automated reminder call to the patient

Logistics

  • Auto Intimation via CRM - Auto generation of call & SMS to cust mer about the delivery time & Delivery person details
  • Virtual Number Allocation - Delivery Agent will not be able to see customer number and vice-a-versa to ensure customer data privacy

Manufacturing

  • Multilevel IVR with centralized order booking & support system
  • Connect sales team members as per mapping of channel partners for new orders & Connect support team for existing order status and logistic support
  • Recording of Calls to ensure zero variance in order booking Vs Delivery

Why choose Tata Tele Business Services:

One Stop Shop for your Business, providing Smart Digital Solutions

Cloud &
SaaS
Collaboration
Data
Services
Voice
Services
Marketing
Solutions
Cyber
Security

Telecom Innovation Leaders Award

Product Innovation Award for SmartOffice®

CII Customer Obsession Award

For Excellence in Customer Engagement

CIO Select Product Award 2021

Integrated Telco-grade cloud Communication Suite for Smartflo

Indian SME Excellence Awards 2021

Best institution of the Year for Empowering SMEs

Testimonials from our Smartflo Customers

We're committed to your success! Here's what our customers have to say...

Siddharth Dharmadhikari

Trustee, Chanakya Mandal Pariwar

Smartflo is easy to deploy and
best in the market,
TTBS support is incomparable

Atanu Ghosh

IT Head - Sasta Sunder Market Place Ltd.

TTBS Smartflo has helped us with
business continuity and their
customer service is outstanding