The customer aimed at creating a service desk based at their Mumbai office, which would help address various ailments and book appointments for dialysis treatment. The customer required to connect to various patients so that they can cater to a large geographical area. For these pan India operations, they were looking for a central service desk with a toll-free number, so that their clients would not need to pay for long calls. They also wanted a reporting and recording mechanism to keep track of day-to-day calls.
The customer received:
- A cloud-based IT infrastructure to host and handle calls for faster deployment
- Real-time monitoring and analysis of call traffic
- The total cost of ownership was low