The customer was keen on a cloud –based solutions setup that would help cap their infrastructure costs.
Given that a sizeable proportion of their staff was working from home, the company wanted a relevant solution that should also cater to the pan-India distribution network involving customer service agents.
Stipulated clear access to all analytics and data through an integrated web portal was another key imperative.
Overall, the company was seeking a cloud-based communication solution that would help enhance the quality and speed of customer service.
- Cost-effective solution with cutting-edge technology
- Enhanced customer satisfaction via proactive customer service, based on granular analysis of call recordings.
- Increased staff productivity through continuous evaluation of agents’ interactions with customers and resulting course corrections.