Electronics retail major enhances customer service with cloud-based communication solutions

Mar 2021 | CASE STUDY

electronics retail major enhances customer service with cloud based communication solutions banner.png

The Requirement

The customer was keen on a cloud –based solutions setup that would help cap their infrastructure costs.

Given that a sizeable proportion of their staff was working from home, the company wanted a relevant solution that should also cater to the pan-India distribution network involving customer service agents.

Stipulated clear access to all analytics and data through an integrated web portal was another key imperative.

Overall, the company was seeking a cloud-based communication solution that would help enhance the quality and speed of customer service.

Benefits

  • Cost-effective solution with cutting-edge technology
  • Enhanced customer satisfaction via proactive customer service, based on granular analysis of call recordings.
  • Increased staff productivity through continuous evaluation of agents’ interactions with customers and resulting course corrections.

DOWNLOAD CASE STUDY

Enter Name
Enter valid Email
Enter Organization Name
Enter Valid Mobile
You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

By clicking submit below, you consent to allow Tata Tele Business Services to store and process the personal information submitted above to provide you the content requested.
Call Call

New Customer:

1800 266 1800

Existing Customer:

1800 266 1515
Call Form Enquire
Cookie
We use cookies

to give you a better experience. By using our website you agree to our policies.