Back to Case studyOnline-Lending Firm Increases Daily Call Numbers, Boosts Growth with SIP Trunk
ShareHighlights
- SIP Trunk: Cost savings on multiple PRI cards
- Greater number of calls per day
- Better call connect and disconnect speed
- Increased overall productivity
Introduction
The customer is a Pune based online lending platform that uses new age credit scoring systems to facilitate more accurate customer profiling
Business Challenge
The customer was using Primary Rate Interface ( lines for all their inbound and outbound callings They required a solution that would help them reduce hardware costs and upgrade to cutting edge technology, thereby ensuring that they could secure their investment for an extended period
The customer was also looking for simple voice infrastructure, as well as better uptime and SLA
TTBS Solution
TTBS provided the customer with SIP (Session Initiation Protocol) Trunk connectivity with 100 channels, all of which were connected to a soft dialer TTBS also provided G 711 codec for greater voice clarity
At any point, the customer had the option of choosing Channel on Demand CoD
