The customer’s entire portfolio of services requires connecting with their clients’ various local and global stakeholders for driving competitive intelligence.
The customer provides services under three distinct brands dedicated to spearheading their clients’ through every stage of development. The first brand aims at tracking and advising the future of industries from a 1 to 25-year-perspective. The second brand identifies, analyses and connects digital exponential technologies and their ecosystems with enterprises. The third brand provides the power of rich intelligence, data and insights for business growth.
As the customer’s operations were centred on connecting with stakeholders for sample data collections for analysis, they required a system that allowed faster and seamless connectivity at the lowest possible cost.
- Increased operational efficiency with simultaneous handling of a high number of calls and enquiries
- Aided business scalability and growth by combining speed and security with remote access, security and complete management control
- Enhanced customer satisfaction via proactive customer service, based on effective data-driven analytics