Business Benefits of Hosted IVR for Customer Services


Hosted IVR


An Interactive Voice Response (IVR) system is contact centre software that enables callers to choose from a menu of automated prompts. It directs them to the most appropriate resource for their query’s resolution.

IVR is a technology that allows a pre-recorded voice to interact with customers who dial-up a business contact number. On the basis of inputs provided by the callers, it offers them the information they seek or directs them to an appropriate customer service agent for resolution of their concern. This infographic by TTBS describes the working of our hosted IVR and the key benefits it brings for your enterprise.

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