Tata Tele Business Services: Empowering Growth with End-to-End Digital Solutions

Tata Tele Business Services (TTBS) is a leading provider of end-to-end smart digital solutions, offering enterprise-grade connectivity, cloud, communication, and cybersecurity services. It provides innovative services like Smartflo CPaaS, Internet Leased Line, Managed Wi-Fi, and Microsoft Azure, all built to help Indian businesses scale efficiently and securely.

Every business begins with a dream. To build, to serve, to grow.

But growth isn’t just about ambition. It’s about staying connected when it matters most. It’s about being responsive when opportunity knocks. It’s about collaborating without boundaries, securing what you’ve built, and scaling without breaking stride, with the support of end-to-end digital solutions that keep everything running smoothly.

At Tata Tele Business Services (TTBS), we understand that technology is not the goal, it’s the enabler. That’s why we don’t just offer solutions. We build systems around your business, to help you focus on what matters most.

The way we see it, our success is measured in your momentum. Your breakthroughs. Your ability to move forward, uninterrupted. This is what it means to be a ‘Partner in Growth.’

Business Communications: Making Every Interaction Count

In every business, there are moments when a conversation makes all the difference.

A customer needs help. A partner checks in. A team shares an idea. When these moments go right, they build trust, loyalty, and progress. But when systems fail, when calls drop, messages go unanswered, or conversations get lost in the shuffle, business slows down. Relationships weaken. Momentum fades.

That’s why communication should never be a question mark. It should just work. Seamlessly, across teams, channels, and customer journeys.

We help businesses create that kind of clarity. Not with complex systems, but with thoughtful design, so that the right message always gets through, and every interaction moves the business forward.

TTBS Business Communications - Portfolio of Services

Solutions that ensure consistent, multi-channel, and scalable customer and team communication.

Integrated Solutions

• Smartflo CCaaS: Cloud-based contact center that supports omnichannel customer support with analytics, IVR, and agent monitoring.

• Smartflo CPaaS: Enables real-time voice, SMS, and video communications to be embedded into customer apps and workflows for seamless user engagement.

• Smartflo UCaaS: Integrates voice, video, and messaging into one cloud-based platform, enabling remote-friendly and unified internal communication.

• Smartflo AI: Adds conversational intelligence and automation to customer interactions, helping teams respond faster and more efficiently.

Inbound Communications

• Smart Single Number Solution: Offers a single business identity across all branches and departments, simplifying customer access and routing.

• SIP Trunk: Supports scalable, cost-effective voice communication for high-volume environments by using internet protocol instead of traditional lines.

• Toll-Free Services: Provides a free-to-call number for customers, enhancing accessibility and brand trust.

• Smartflo Lite: Lightweight voice solution for small businesses needing cloud-based calling with minimal infrastructure.

• Call Register Services: Automatically logs and tracks missed customer calls to ensure timely callbacks and service recovery.

• PRI: Enables multiple simultaneous voice channels through a single line, ideal for businesses handling high call volumes.

• Centrex: Hosted telephony system providing internal calling features (like extension dialling) without requiring on-site PBX.

• Smart Internet Telephony: Delivers high-quality voice calls over the internet, replacing legacy telephony with a flexible, location-independent solution

Outbound & Marketing Communications

• WhatsApp Business Platform: Facilitates real-time, conversational engagement through verified WhatsApp messaging.

• Smartflo Email Platform: Enables businesses to run email campaigns and customer notifications with deliverability tracking.

• Smartflo Video Platform: Supports video messaging, walkthroughs, and visual service communication in customer engagement.

• SMS Solutions: Powers customer alerts, marketing campaigns, and transaction confirmations with real-time SMS delivery.

• Smartflo OBD (Outbound Dialer): Automates voice calls for campaigns, surveys, and alerts using pre-recorded messages.

• Truecaller Business: Ensures verified caller identification for business numbers, improving answer rates and brand visibility.

Network & Connectivity: The Foundation Beneath It All

Behind every thriving business is a network that holds it all together.

Not just wires and bandwidth, but the invisible infrastructure that powers your websites, keeps your payments flowing, your branches linked, your teams connected, your cloud tools running.

It’s the part of your business you shouldn’t have to think about, until it stops working. And then suddenly, it’s the only thing that matters.

We help businesses avoid that moment. By building networks that are steady, smart, and secure. That adapt when demand spikes, reroute when one path fails, and scale as the business grows.

Because in a connected world, businesses don’t just need to be online. They need to be always on.

TTBS Network & Connectivity - Portfolio of Services

Reliable, secure, and scalable connectivity infrastructure for modern business operations.

Internet Leased Line

• Smart Internet Leased Line: Dedicated, high-speed internet with real-time analytics, bandwidth control, and app-level visibility.

• ILL Burstable Bandwidth: Provides flexible bandwidth that can temporarily scale up during demand peaks.

• Smart DDoS: Protects leased line services from distributed denial-of-service (DDoS) attacks, ensuring uptime.

• Secured ILL: Combines leased line performance with built-in security features like firewalls and threat prevention.

Smart WAN

• SD-WAN iFLX: Intelligent network solution that routes traffic across multiple internet links for optimized application performance.

• SD-WAN iFLX Edge: Provides localized SD-WAN functions at branch level, offering security and traffic control at the edge.

• EZ Cloud Connect: Direct, private, and fast connection to public cloud providers, bypassing public internet congestion.

Broadband

• SmartOffice® Broadband: Internet bundled with collaboration tools and business applications, tailored for small businesses.

• Business Broadband: High-speed, affordable internet for SMEs with support for standard cloud and communication tools.

P2P-Leased Line

• P2P-Leased Line: Point-to-point private connectivity between offices or data centers, ideal for secure data transfers.

Ultra Low Latency

• Ultra-LOLA (Low Latency Architecture): Connectivity optimized for sectors like stock trading or media where milliseconds matter.

Business Wi-Fi

• Managed Wi-Fi: Fully managed wireless infrastructure including setup, monitoring, and security which delivers consistent performance across the office.

Collaboration & Productivity: Where Work Finds Its Rhythm

Work has changed. It no longer lives in one building or one time zone. It travels, with your people, your ideas, your ambition.

Today’s teams brainstorm across video calls, edit documents together in real-time, chatting instead of emailing, and often build more in a week than they did in a month. But this kind of collaboration only works when the tools behind it disappear. When technology fades into the background, and what’s left is flow.

We help businesses find that rhythm. By giving their teams access to tools that are intuitive, secure, and built for how people actually work, not just where they work.

Because productivity doesn’t come from being busier. It comes from making space for focus, creativity, and connection.

TTBS Collaboration & Productivity - Portfolio of Services

Tools that enable secure, effective teamwork, anytime, anywhere.

• Microsoft 365: Cloud-based productivity suite offering Outlook, Teams, Word, Excel, and SharePoint, accessible on any device.

• Microsoft Copilot for MS 365: AI-powered assistant integrated into Microsoft apps to help write, summarize, and analyze content faster.

• Google Workspace: Real-time collaboration suite including Gmail, Google Docs, Sheets, and Meet, ideal for distributed teams.

• Zoom: Video conferencing platform with HD video, screen sharing, and webinar features, enabling seamless remote communication.

• International Bridging Service: Offers voice calling capability across geographies, helping businesses expand without borders.

Cybersecurity: Quiet Confidence in a Noisy World

The more a business grows, the more doors it opens, to customers, to data, to possibility. But every open door also invites risk.

Cyber threats don’t knock. They sneak in through emails, devices, downloads, overlooked settings. And when they land, they don’t just cause technical issues, they can derail hard-earned trust.

That’s why security should never be an afterthought. It should be part of the system. Invisible, but always working. Thoughtful, not overbearing. Firm but never slowing you down.

We help businesses create that kind of protection. Not by locking everything down, but by creating environments where the right people have the right access, and the wrong ones never get in.

It’s not about fear. It’s about peace of mind. So, you can grow boldly, without looking over your shoulder.

TTBS Cybersecurity - Portfolio of Services

End-to-end protection that keeps business data, operations, and systems secure, without adding complexity.

• Email Security: Blocks phishing, malware, and spam before it reaches inboxes, minimizing threats at the user level.

• Endpoint Security: Safeguards laptops, desktops, and mobile devices from breaches, regardless of where teams are working from.

• Data Loss Prevention (DLP): Prevents unauthorized sharing of sensitive information through emails, web uploads, or devices, supporting compliance and IP protection.

• Managed Security Services

  • Security Operations Center (SOC): Provides 24/7 monitoring, threat detection, and response through a centralized command center, helping businesses stay ahead of attacks.

  • Vulnerability Assessment and Penetration Testing (VAPT): Identifies potential security weaknesses in applications, networks, and systems, enabling businesses to proactively fix gaps before they’re exploited.

Cloud Infrastructure: Built for What’s Next

Every business reaches a point where it needs to move faster. Experiment more. Launch something new. Serve more customers, in more places.

And when that moment comes, the cloud becomes more than a buzzword, it becomes the backbone. But moving to the cloud shouldn’t feel like starting over. It should feel like unlocking new possibilities, without losing control.

We help businesses build on what they already know, while opening doors to what’s next. Whether it’s scaling a platform, analyzing data, running smarter systems, or just creating more room to grow, we help make the shift simple, stable, and sustainable.

Because the cloud isn’t about technology. It’s about freedom.

TTBS Cloud Infrastructure - Portfolio of Services

Secure, scalable platforms for digital transformation and innovation.

• Microsoft Azure: Cloud platform offering virtual servers, app services, and storage, backed by global infrastructure.

• Azure AI: Enables businesses to deploy intelligent services like chatbots, NLP, and machine learning, without building models from scratch.

• Managed Cloud Services: Comprehensive support including migration, cost optimization, and performance monitoring, reducing cloud complexity.

Managed Services: So, You Can Focus on What You Do Best

Every growing business hits a point where technology becomes… a lot.

More systems to manage. More users to support. More devices, tools, passwords, platforms, updates. It’s not that the tools aren’t working, it’s that managing them takes time, energy, and attention away from what you’re really here to do. That’s where we come in.

We step into the background and keep things running, quietly, efficiently, predictably. Whether it’s monitoring your network, keeping your cloud secure, or just making sure your systems talk to each other, we handle the maintenance so you can focus on momentum.

Because being “always on” shouldn’t mean always on call.

IT operations support that removes complexity and enables focus on business growth.

• Managed Internet Services: Covers performance tracking, alerts, and troubleshooting for internet connections, ensuring uptime and availability.

• Managed Cloud Services: Provides continuous cloud environment management, handling updates, backups, and security patches proactively.

Tata Tele Business Services. Not Just a Technology Provider. A Partner in Growth.

We know that most businesses don’t want to become IT experts.

They want to open new locations. Launch new services. Hire more people. Delight their customers. Do what they do, better, faster, and with fewer roadblocks.

That’s why everything we build is designed around your goals, not our product roadmap.

We work with you to:

• Enable consistent customer experiences
• Create digital infrastructure that scales
• Support distributed teams with ease
• Keep your systems and people secure
• Free up your time to lead and grow

It’s not about offering everything. It’s about offering what matters, when it matters most.

Because when your growth is the goal, the technology should follow.

Tata Tele Business Services. Built Around You.

For over two decades, we’ve supported India’s businesses, not with big promises, but with the right foundations. Not by selling bundles, but by building trust.

Our solutions span connectivity, communication, collaboration, cloud, cybersecurity, and managed services, but the real offering is confidence.

Confidence that your tech will scale with you.

Confidence that your people can do their best work.

Confidence that your business is protected.

And confidence that when you need us, we’re already there.

Because you’re not just running a business. You’re building something bigger. And you shouldn’t have to do it alone.

Tata Tele Business Services. Your Partner in Growth.