Time 5 mins read

Using a Toll-Free Number to Bring More Customers to Your Business Consultancy Services


Summary: The number of startups has been growing in India, and many of them seek experienced business advisors for support on conducting market research, building a road map and addressing the different challenges of management. To invite such leads and nurture the conversion opportunities, a business consultancy must make its brand familiar. In this context, an 1800 toll-free contact number is a handy tool to attract and retain clients.

Are you an experienced business consultant trying to widen your client base? You are likely to have numerous upcoming and existing organisations looking for your services. Let’s do a fact check:

With more than 1300 startups registered in 2019 by November, India continues to uphold its rank as the country with the third-largest startup ecosystem in the world, according to Nasscom.¹ The easy availability of finance and the government initiatives under ‘Make in India’ campaign have encouraged new entrepreneurs to enter domains that were earlier principally occupied by large players.

In addition to the support offered by the government and financial institutions, experienced business advisors play a critical role in shaping these ventures. If you can help entrepreneurs in executing innovative business ideas with the right knowledge, resources and strategy, your list of prospective clients may be endless. Investing in the right communication channels is essential to let them reach you, and a toll-free phone number is one of the easiest ways to bridge the gap.

The top factors that make a toll free number in India a suitable choice for your service-oriented enterprise and pull more clientele are:

Conveys a Bigger and More Trusted Business Presence

By using a toll free number, your brand exudes the feel of an established, professional and successful business presence. Clients and prospects trust your services more when you display a unique 1800 number as your contact line. Even if you do not have a plush office like large corporations and just operate from a small co-working space, the TFN expresses the credibility of your venture.

Easy to Remember

Such a TFN is also easy to remember, especially if you get an option that can be displayed as a vanity number containing your business name. As an example, if your brand is called ‘Seeking Strategy’, the word S-E-E-K-I-N-G is equivalent to 7-3-3-5-4-6-4 on a standard telephone keypad containing numbers and letters. So, while your toll free no is 1800-733-5464, you may also show it as 1800-SEEKING.

Brings Multiple Calling Features

When your business consultancy service has a 1800 number, you get a host of custom calling features simplifying the management of your incoming calls. One of these can be an auto-receptionist who welcomes the callers and gives them the numeric options to reach different teams. You may also add hold music functionality.

For smaller businesses that do not have multiple departments but just a few customer service associates, a 1800 number can use call hunting abilities to land on the closest available extension. Additionally, TFNs come with advanced features such as:

  • Call recording facility
  • Proportional call distribution – to balance call load and optimise manpower costs
  • Condition-based routing – so that callers never get a busy signal and all calls are serviced throughout the year
  • PIN-based routing option – for screening calls and to offer bespoke treatment to each call

Enables Improvements through Analytical Reports

Your client-support team handles different queries throughout the day. Aspiring entrepreneurs may be calling in for new business ideas and a better understanding of the legal framework around a certain trade. Some practised business owners may have queries on the challenges plaguing their operations, expansion of the enterprise, marketing tactics and growth strategies.

By recording and listening to the incoming calls, you can analyse the nature of clientele you are handling and document the trends. The mechanism helps you to understand if you should dedicate more resources to specific queries or make efforts to pull a different class of customers. You can then tailor your marketing plans more effectively.

Increases Conversion Opportunities

When prospects searching for business consultancy services find a toll free number in your contact details, they are more willing to call it than a local number. The quick thought is, “They seem professional. I can connect with them once without even having to pay for the call!”

A toll free no is also a more effective marketing tool for businesses that want to pull clients from a wider geographic area. You may be located in Delhi, but a client from Jaipur will also be encouraged to contact you on spotting an 1800 number that conveys a wider business presence. And if your services keep supporting clients delightfully it will result in a higher customer satisfaction.

Is Portable

When you choose a local telephone number for your work calls, you will need to change if you expand or move to a new city. In contrast, the business location is not an issue when you own a toll free number, India. Call routing preferences are changeable, and if you relocate, your customers can still reach you on the PAN-India number.

Is setting up the new workplace taking longer than expected? No worries, because the TFN enables you to forward the calls to your mobile!

Building healthy client relationships is pivotal for business consultants. The success of this venture is directly dependent on the success of the enterprises it supports. With a toll free number in India, you allow your existing customers to connect easily with your team, invite more new leads and get a closer idea of conversions.

The toll-free solutions by Tata Tele Business Services are custom designed for businesses and are backed by an industry-first service level agreement (SLA). Different aspects of the service vis-à-vis availability, quality and responsibilities are clearly defined and fulfilled. We offer a web-based self-care portal for ease of call routing management, along with analytical and channel utilisation reports. Such tools help you to make constant improvements in your telephonic customer services.

Using our toll free number, India, you also get a host of features that include call hunting on landing numbers and online access to blacklist/whitelist numbers. Additionally, our toll free number solutions bring the flexibility of time, geography and load-based routing.

For complete information on this service, download the brochure at https://www.tatateleservices.com/downloads/products/resources/brochure/Toll-Services.pdf.

Sources

https://m.economictimes.com/small-biz/startups/newsbuzz/over-1300-startups-added-in-2019-over-8900-tech-startups-in-india-now-nasscom/articleshow/71925791.cms

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