A Doorstep Order Delivery Facilitator Rolls Out Its Multi-faceted Helpline Service Using Smartflo
Highlights
- Smartflo: Smoother delivery operations enabled by the coordinated efforts of the delivery personnel and back-office agents
- Cost-savings on call charges and maintenance associated with the legacy framework
- Higher customer satisfaction from direct answers to queries on package pickups and deliveries
- Call quality management with simplified monitoring and recording-based feedback
- Feature-packed contact centre built without any physical infrastructure
- Over 99% uptime resulting from cloud-based call routing and SLAbacked support
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