A Doorstep Order Delivery Facilitator Rolls Out Its Multi-faceted Helpline Service Using Smartflo

Highlights

  • Smartflo: Smoother delivery operations enabled by the coordinated efforts of the delivery personnel and back-office agents
  • Cost-savings on call charges and maintenance associated with the legacy framework
  • Higher customer satisfaction from direct answers to queries on package pickups and deliveries
  • Call quality management with simplified monitoring and recording-based feedback
  • Feature-packed contact centre built without any physical infrastructure
  • Over 99% uptime resulting from cloud-based call routing and SLAbacked support

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