A Doorstep Order Delivery Facilitator Rolls Out Its Multi-faceted Helpline Service Using Smartflo

Highlights

• Smartflo: Smoother delivery operations enabled by the coordinated efforts of the delivery personnel and back-office agents
Cost-savings on call charges and maintenance associated with the legacy framework
Higher customer satisfaction from direct answers to queries on package pickups and deliveries
Call quality management with simplified monitoring and recording-based feedback
Feature-packed contact centre built without any physical infrastructure
Over 99% uptime resulting from cloud-based call routing and SLAbacked support