Back to Case studyA Global Education Institute in Noida Leverages Smart Internet Telephony to Build its Cloud Communication System
ShareBusiness Challenges
The customer faced significant communication hurdles that impacted their educational delivery and outreach. Challenges included:
- The lack of a centralized communication platform was making difficult to track calls and effectively audit the call recordings to avoid misrepresentation of services.
- The existing systems were cumbersome to maintain, affecting the scalability and operational efficiency of the institute.
- Need for a system that could offer personalized guidance & support to students/parents.
TTBS Solution
TTBS addressed these challenges by implementing a customized solution:
- Introduced Mobile CLI with a single national-level contact number to unify communications across the institute, ensuring effective call management and recording.
- Set-up automated attendance management using calls and SMS notifications, reducing the complexity of infrastructure maintenance and enhancing operational efficiency
- Set up a system for direct and personalized communication channels for students and parents, aiding in quick resolution of queries and improving stakeholder engagement.
Benefits
- Cost Efficiency and Marketing ROI: The centralized communication platform led to over 50% savings on PSTN costs and improved tracking of marketing ROI.
- Boosted Customer Experience: Seamless and secure communication ensured that no bookings or customer inquiries were missed, thereby boosting satisfaction and loyalty.
- Improved Lead Management: Comprehensive lead tracking capabilities ensured that every enquiry was promptly attended to, fostering greater business growth and customer retention.
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Smart Internet Telephony from TTBS has changed how we connect with our customers and manage our internal communications. It has significantly reduced our communication costs while enhancing our ability to track and respond to customer needs promptly. This technology aligns perfectly with our mission to 'Drive Home A Relationship,' allowing us to offer unparalleled service and support to our customers.
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