Back to Case studyA Global Pharmaceutical Enterprise Gains Robust Internet Connectivity with TTBS Smart Internet
ShareIntroduction
The organization is one of the top 12 Indian pharmaceutical companies and employs a workforce of over 9000 employees. It is driven by the objective of developing, manufacturing, and marketing a range of medicinal, therapeutic, and nutrition-based products. With more than 350 brands, five R&D centres, and 14 manufacturing facilities in India, it also maintains strong global partnerships and has a business network across 70+ countries.
The core healthcare domains supported by the company’s products include cardiology, gynecology, blood-related diseases, oncology, respiratory issues, CNS, and HIV. It has also launched 6 biosimilars in the domestic markets and is a leader in three biologics.
Already a subscriber of data and SIP trunk solutions provided by Tata Tele Business Services (TTBS), the pharmaceutical company was happy with the quality of our offerings. In line with its business growth and changing needs, it also asked us to deploy dual last mile internet for another office. The robust symmetric bandwidth and reliable provisions for security of online connectivity prompted the organization to choose TTBS over other telecom companies in its area.
Business Challenges
The company sought high-speed internet services with effective failover support for business continuity. As the routine work involved multiple cloud applications and virtual communication, it was essential to have a reliable data service.
Considering the critical nature of work at a pharmaceutical organisation, strong uptime and security from cyber threats were must-haves while subscribing to any solution. And for simplicity of billing, the company wanted a single service provider to fulfil all the business requirements.
The key specifications to be met by the service provider were:
- Symmetric download-upload speed
- Dual last mile internet with active – active links for uninterrupted and optimum workflows
- Real-time protection from cyber threats
The organisation also mentioned a priority for quick and hassle-free configuration of the service. Having experienced the pre and post-sale services offered by TTBS at its other work centres, it knew that TTBS would again be the ideal choice to get the new connectivity solution.
TTBS Solution
Our solution architect configured dual last mile internet service for the pharma company and strategically chose two different paths to ensure adequate redundancy.
With active-active links provided on both the routes, the uptime was 99.5%. And it was backed by an end-to-end service level agreement (SLA).
The service configuration was completed in minimum time without disturbing the company’s daily operations.
The solution also came with the features that were critical for working of SIP trunk solution and cloud applications used routinely, including:
- The dual last mile internet provided robust 1:1 symmetric download and upload speeds.
- While the SLA-backed uptime of connection was more than 99%, it was further fortified with an active backup line to ensure that operations were always up and running even if the primary line suffered a technical snag for a few seconds
- The service brought built-in security attributes for continuous and real time protection from cyber threats including zero-day attacks.
With the digital iManage portal associated with the internet service, the company got a user-friendly channel to check the network performance at any time and securely pay the bills.
Benefits
- Resilient business continuity supported by redundant data service and SLA-backed uptime
- Real-time visibility on internet usage and bandwidth consumption of different apps
- Optimum operational efficiency even with multiple applications running simultaneously
- Scalable infrastructure enabled to keep pace with business growth
- Inbuilt security eliminating the costs and inconvenience of additional firewall deployments
To download the case study enter your details
The dual last mile internet service ensures that workflows dependent on online connectivity are always up and running. And it keeps business operations secure against threats looming in the cyber space. Having experienced TTBS service earlier, the client trusted that we were the right choice for digital enterprise-grade solutions. Our SLA-based support as well as the speedy, reliable and secure internet connection to support their operations was much appreciated.
You may also like
Connect With Us
Please Fill in Your Details and We'll Call You Back!
Please Fill in Your Details and We'll Call You Back!
