Back to Case studyA Leading Software and Infrastructure Solutions Provider Gains Single Number Connectivity With TFN
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This leading software and infrastructure solutions provider helps service providers, application developers and enterprises to build and deploy on agile networks. As a leading provider of cloud-optimised real-time multimedia processing solutions, customisable applications and network infrastructure solutions, they help 48 of the world’s top 50 mobile operators and nearly 3,000 application developers deploy on agile networks.
The customer’s service provider infrastructure solutions also for IMS/VoLTE and NGN networks increase connectivity between mobile, fixed, next gen and over-thetop players in an ecosystem that was not possible with legacy TDM and GRX networks.
Business Challenges
The customer wanted a means to connect to their international clientele through a toll-free number, while managing pricing effectively. The requirement was for an IPbased PSTN service to direct calls from their various international toll-free numbers to India, while also using it for domestic outbound calls was also stated as an additional requirement.
The client needed a service provider that could provide for a single toll-free number that could be used internationally and would link directly back to their contact center in India. They also wanted the contact center to have the ability to make outbound domestic calls as and when required. An IP-based PSTN service was also needed for faster call connectivity for their international inbound and domestic outbound requirements.
TTBS Solution
Tata Tele Business Services provided:
- A Universal International Freephone Number (UIFN) that allowed customers from 42 countries to connect directly with the contact centre. In addition, Individual International Toll Free Service (ITFS) numbers for countries where UIFN was not supported.
- A SIP Trunk line to allow for inbound and outbound calling, with the added benefit of scalability allowing for an increase or decrease in the number of simultaneous connections at the contact centre
Benefits
- With SIP Trunk, the customer was able to manage inbound and outbound calls requirements and also scale up and down at will
- Calls from the UK and USA were provided at very reasonable rates along with fax support on the same SIP Trunk line
- Their requirement of a single number available across multiple countries for customers to call into was made a reality over 42 countries, while those not served by UIFN had access to the client through ITFS
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