Back to Case studyA Leading Start-up Consultant Enhances Outreach When it Leverages TTBS Smart Internet Telephony Solution
ShareBusiness Challenges
The customer faced significant communication barriers that impeded their ability to efficiently reach and support their client base. Challenges included:
- Low Call Pick-up Rates: Potential clients often did not answer calls from unrecognized mobile numbers, leading to poor initial engagement.
- Lead Management Difficulties: Lack of systematic tracking for client interactions, which led to potential leads slipping through the cracks.
- Existing communication processes were not streamlined, hampering efficiency.
TTBS Solution
TTBS tailored the solution to address specific outreach and operational challenges.
- Enhanced Caller ID Recognition: Implemented mobile number series for outbound calls to increase familiarity and trust, thereby improving call pick-up rates.
- CRM Integration: Linked the telephony system with customer’s in-house CRM and project management tools to enhance lead tracking and client interaction visibility.
- Optimized Communication Workflows: Configured advanced calling features to streamline communication processes, enabling more efficient client engagement.
Benefits
- Improved Client Engagement: Enhanced call pick-up rates led to better initial contact with potential clients, significantly boosting lead conversion rates.
- Streamlined Operations: Integration with CRM systems provided seamless lead management, allowing for effective follow-ups and sustained client relationships.
- Cost-Effective Communication: The solution eliminated the need for extensive hardware investments, reducing operational costs and increasing financial flexibility.
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As a start-up consultancy, our main goal is to efficiently reach out to new startups and small businesses. Smart Internet Telephony has not only improved our call pick-up rates but has also streamlined our communication workflows, leading to better lead conversion. We highly recommend Smartflo Internet Telephony for organizations seeking to enhance their outreach efforts and drive operational efficiency.
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