Back to Case studyAggregation Marketer Deploys Complete Solution Suite for Secure Scaling With Smartflo
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The customer is one of India's leading digital mobile solutions house, operating in a wide array of target markets. They provide hybrid solutions in mobile marketing as well as wireless technology applications.
Business Challenges
The customer wanted a wholly managed voice broadcast solution defining OnBoard Diagnostics (OBD) prompts to dip into customer records before broadcast.
They also needed prompts to be enabled for dual-tone multi-frequency (DTMF) inputs embedded in the OBD prompts.
TTBS Solution
- By facilitating Smartflo, TTBS provided the customer with a complete solution suite for all their hosted communication needs.
- The solution helped the customer achieve OBD prompts with DTMF inputs with API integration to dip into customer records before broadcast.
- We provided a single portal control for two virtual numbers – one each from Bangalore and Ahmedabad to ensure higher take-up rates for their OBDs.
- They were also able to instantly create Interactive Voice Responses (IVRs) on the portal, making it easy to create and discard campaigns.
Benefits
- Smartflo: Higher take-up rates for their OBDs while giving unmatched and ondemand scalability
- Enterprise-grade security and reliability.
- Customisable campaign flows that could be fed back to IVRs as well as portal rights for enriched customer experiences
