Back to Case studyAn Enterprise IT Service Provider chooses Zoom as its Official Platform to Improve Remote Communications
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Founded in 2018 to offer end-to-end Information Technology (IT) solutions, the company has a professional team with more than 15 years of experience in the industry. It has also partnered with HP, Lenovo, Acer and Dell to provide its customers with the best digital devices.
The company offers equipment rental options to help companies meet their short-term and unforeseen IT infrastructure requirements. The machines and peripherals rented out include servers, desktops, laptops, storage devices, printers and Light-Emitting Diode (LED) screens. It also offers onsite support for the configuration of local area networks and firewalls, IT helpdesk services, Cloud hosting solutions, database services, virtualization services, technology infrastructure designing and application testing services.
As the number of clients served by the company grew, it needed an online meeting application to regularly communicate with them, and its business partners. Of the many options available in the market, the IT services company found Zoom to be the most reliable. The decision-makers like the application’s ability to work with different operating systems, its enormous Cloud storage space and its special features for optimum user experience.
Being an official partner of Zoom Video Communications in India, Tata Tele Business Services (TTBS) offers custom enterprise plans for Zoom conferencing applications. Our solution is backed by end-to-end Service-Level Agreements (SLAs) that ensure users will always be able to use Zoom seamlessly. The IT company appreciated this add-on and decided to get its subscription via TTBS.
Business Challenges
To help its customers effectively use the equipment and the technology services, the company had to interact with them from time to time. It wanted to keep its digital communication abilities synchronised with business growth and wanted a feature-rich video conferencing platform.
Reliable online meeting software was also essential to strengthen internal business communications, organise training for employees working in different locations, and participate in web conferences organised by business partners. While there is no dearth of audio-video communication systems in the 2020s, and all claim to provide rich features, the company wanted to choose one that would not cause problems after installation. In particular, it was looking for:
- Intuitive user interface and ease of usage across desktops, mobile devices and conference room systems
- Centralised platform that could be leveraged not only for virtual meetings and webinars, but also for one-to-one and group chats
- Ability to share screens and record any session for future reference
As the company worked in the IT domain, most of the employees were aware of the pros and cons of enterprise meeting software systems. While some of the applications did not deliver good audio and video quality, others had severe restrictions on the number of participants who could be involved in a session.
The management noted that while signing up for a TTBS solution, it would receive a more comprehensive communication suite, and robust uptime backed by an SLA. Such advantages prevented the company from being distracted by other alternatives.
TTBS Solution
Our solution architect configured Zoom service with the enterprise plan selected by the company. The deployment was quick and users could log in to their accounts from any desktop or mobile device connected to the internet. The beauty of Zoom application is that it works well even with slow data services.
The company could use Zoom service for high-level meetings between senior leaders and for one-on-one communication with the client. They could also organise webinars and training for up to 500 people on the application.
With its well-designed and comprehensively tested functionalities, the Zoom service helped the company to make online meetings engaging and productive:
- Worked smoothly across all devices running on Windows, iOS and Android operating systems.
- Became a unified communications platform for the company, centralising voice, video, and text-based interactions within a single system – this enabled the team leaders to monitor all internal and external collaborations.
- Meeting participants could share their screens with a single click/tap and meeting organisers could record the session to share with others.
- Zoom offered High Definition (HD) quality audio-video and included features for customised layouts and noise cancellations to make the meeting environment engaging and productive.
Under the SLA, the uptime is always maintained at 99% and the company’s
Concerning security, Zoom encrypts all communications with 256-Advanced Encryption Standard (AES) algorithm at the application layer and 256-TLS algorithm for network connection.
Benefits
- Improved customer services with a dedicated audio-video meeting service for anytime-anywhere communication
- Productive meeting sessions with tools such as call notes, polls, whiteboards and analytics
- Resilient business continuity fuelled by SLA-backed uptime and automatic upgrades for the application
- Simple user interface for users with limited technical knowledge
- Multi-layered security for encrypted communication, data sharing and Cloud storage
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Zoom bundles up multiple communication functionalities into a single stack and renders them on users’ screens. It also offers a powerful admin dashboard to make office meetings more dynamic. The customer was happy with the services and support offered BY Tata Tele Business Services along with Zoom.
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