Back to Case studyAnalytical Instrument Supplier Links Work Sites on a Secure and Private Network Using MPLS VPN
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Founded in 1982, the company comprises a group of engineers, technocrats, and professionals who discerned the need for good quality analytical instrumentations in India. It went on to become a key supplier of such products in a range of verticals including, biotechnology and life sciences, material science, scientific imaging, and petroleum testing.
Handling manufacturing, sales, marketing, service, and support operations for industrial analytical gear and healthcare equipment, the organisation is committed to meeting its quality parameters and project deadlines to the satisfaction of its customers.
The company has multiple offices across India that collaborate officially. It required a private network, that would connect all these locations, and ensure they could access the common data centre securely.
For building a high-speed Virtual Private Network (VPN) for data, voice, video, and enterprise applications, the management approached Tata Tele Business Services (TTBS). Its MPLS-based Smart VPN solution - also used by several private and public enterprises in the BFSI industry – was attractive because of its low latency, high bandwidth, reliable uptime, and robust security.
Business Challenges
The company’s offices were using data services from different vendors at their locations. However, these could neither support their business requirements effectively nor were adequately secure. There were concerns about customer data transmission through public internet channels.
Downtime incidents were also frequent, and this obstructed access to the data centre that was serving all the branches.
Other concerns that affected the operational efficiency were:
- High latency and jitter that ruined the performance of VoIP, video, and other bandwidth-intensive applications
- Inability to prioritise traffic during network congestion
- Complexities of managing and scaling the company’s online network
The company needed Quality of Service (QoS) in its network to work more productively with mission-critical apps and expected a comprehensive SLA from its service provider.
TTBS Solution
MPLS is a part of the Smart VPN solution offered by TTBS which was deployed to connect all the organisation’s offices across various locations using any-to-any topology. The solution architects established static routing at all locations – the advantage being, there is only a minimal load on the router’s CPU.
We configured the internet service at the central location and distributed it to all other branches over MPLS. With sophisticated data encryption protocol, we also added end-to-end security in the VPN that connected the different locations. The teams from various work sites could now communicate effectively and exchange information without exposing data packets to the risks of public internet services.
The deployment of MPLS VPN with meshed design and its ability to recover swiftly from an error improved the uptime significantly. It also addressed other concerns:
- The employees now had a high-speed connection and could use voice, video, and other data-consuming apps more efficiently than before.
- IT administrators could prioritise traffic in peak hours to nurture high productivity on this managed network.
- MPLS enabled a scalable VPN architecture on which the company could add thousands of new sites and keep them securely connected.
TTBS provided the service under a comprehensive SLA with QoS capabilities for optimum performance of multiple applications running simultaneously.
MPLS VPN solution enhanced data speed and helped the company to manage traffic as per priorities. The IT team could also monitor the real-time performance of the network.
Benefits
- MPLS: Better team collaboration with seamless connectivity between offices
- Resilient business continuity enabled by high uptime and redundancy
- Secure business network protected from the risks of the public internet
- Cost-effective scalability to add more sites in the network when required
- Improved user experience with reduced jitter, latency, and packet loss in online activities
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