Back to Case studyAuto Engineering Company Upgrades its Data Services with TTBS Smart Internet Leased Line Solution
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An engineering solutions provider, the company turns traditional cars into nextgeneration smart cars leveraging its knowledge of automotive systems and expertise in integrating digital technologies into vehicles.
Headquartered in Chennai, India, the organisation also has its centres in Bengaluru, Pune and Thiruvananthapuram. Its international work locations are based in the United States, England and Germany.
The company is keen to explore new opportunities to innovate the technological landscape of the automotive sector. Throughout the product development lifecycle, the management team stays focused on catering to the rising expectations of its customers. The company aims to be a valued engineering partner for players in the mobility industry by delivering secure and efficient solutions that provide value to all stakeholders.
Tata Tele Business Services (TTBS) had already provided the organisation with a reliable internet leased line (ILL) solution for its Chennai and Bengaluru work centres. The team was happy with our solution, and when the organisation started a new office in Pune in April 2022, it approached us for a high-bandwidth plan to meet the growing business requirements.
Business Challenges
To get the most out of its data service at its Pune office, the company wanted to increase its bandwidth from 50 MBPS to 100 MBPS. This was necessary due to the increasing size of the workforce and the need to use more enterprise applications in routine processes.
Handling complex digital operations and working on data-hungry applications was challenging with the originally procured ILL that came with 50 MBPS. When the company considered taking a backup from other service providers in the city, it realised that there were challenges due to:
- Slow upload and download speeds
- Unreliable uptime as the service from most vendors was provided only on a “best-effort” basis
- Long turn-around-time in issue resolution
The company valued the Service-Level Agreement (SLA)-backed ILL provided by TTBS for its Chennai and Bengaluru offices. The speed, uptime and real-time protection from cyber threats provided with the solution were satisfactorily meeting its expectations.
When the management team contacted TTBS for an upgrade on the data connectivity provided for Pune office, it realised that we were offering a better value proposition than other telecom companies. Once again, TTBS became the chosen service provider for the organisation.
TTBS Solution
The ILL service provided by TTBS is called Smart Internet and its scalability makes it ideal for businesses of all sizes. In line with the company's new business needs, we could seamlessly increase the bandwidth for its work location.
The service upgrade did not involve significant investments in additional infrastructure, and we configured the line without disrupting their day-to-day business operations.
TTBS changed its Smart Internet plan from 50 MBPS to 100 MBPS to accommodate the new requirements. It resolved the challenges that were affecting workforce productivity.
- The users gained 1:1 symmetric download and upload speeds that made their digital workflow more efficient, enabling them to make better use of enterprise applications.
- Our Smart Internet provided 99.5% uptime with SLA-backed service.
- As per the SLA terms, if an employee faced any technical issue, the issue be resolved within the documented meantime-to-resolve.
With Smart Internet, the IT administrators had a 360-degree view of network performance and the data connectivity was secure against malware and data breach attempts.
Benefits
- Cost savings on plan upgrade with TTBS scaling the service on its futureready network
- Inbuilt security eliminating the costs and inconvenience of additional firewall deployment
- Boost operational efficiency even with multiple applications running simultaneously
- Real-time visibility of internet usage and bandwidth consumption of different apps
- Resilient business continuity supported by dedicated data service and SLA-backed uptime
