Automotive Manufacturer Upgrades to a Unified Communication System with SIP Trunk to Scale Business Opportunities


Highlights

  • SIP Trunk: Improved connection quality for incoming and outgoing calls
  • Reliable connectivity without unnecessary delays
  • Optimum use of new and existing solutions
  • Cost-effective solution with assured scalability
  • More business opportunities due to improved client satisfaction

Introduction

The customer is a global leader in automotive manufacturing, known for its 360- degree product portfolio. Their services started in India in 2016 and since then, their products have become top sellers in their respective categories. They believe in providing high- quality products that empower and accelerate the future of mobility

Business Challenges

The customer’s existing PRI connection was copper-based, unreliable and slow. Upgrading the connection was not an option due to the high infrastructure cost.

They were looking for a reliable and scalable voice-based telephony solution.

The new solution needed integration with existing hardware and consolidated with a unified communications system offering voice and data.

They also required an IPBAX system to manage internal communication between stations remotely and work as a safety net against external interference.

TTBS Solution

The TTBS solution architect reviewed the customer’s needs and provided the following solution:

  • We implemented an SIP-based solution with 40 channels to cater to the customer’s diverse needs. The solution included implementation of an advanced wire line voice technology service between the TTBS switch and the customer premises.
  • To facilitate two host voice phones that bridged incoming and outgoing calls between the TTBS switch and voice phones, we installed a /29 IP Pool.
  • We ensured that the solution was fully integrated with the customer’s existing equipment and systems.
  • The solution was cost-effective and reliable, implemented without disturbing the client’s day-to-day business operations.

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