Back to Case studyAward-Winning Law Firm Optimises Data Connectivity Service with TTBS Smart Internet
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The company is a research-driven law firm providing strategic advice on legal, regulatory and tax-related matters. It specialises in providing actionable insights to global companies that aim to establish their business in India and Indian companies planning to set up operations abroad.
Actively participating in India’s regulatory environment, the company is known for providing tactical advice in legal areas that revolve around the Internet of Things (IoT), Artificial Intelligence (AI), aviation, drones, outer space privatisation, robotics, virtual reality, blockchain and cryptocurrency. Its clients include Fortune 500 companies and it has ranked amongst the top law firms globally. It has received the Financial Times – RSG Award for four consecutive years and was also recognised as the Most Innovative Indian Law Firm.
With a heavy workload to manage on a daily basis, the law firm needed stable and high-speed data connectivity. To replace its basic broadband service with an enterprise-grade Internet Leased Line (ILL) for higher speed and lower latency, it contacted Tata Tele Business Services (TTBS) team.
Our ILL product Smart Internet provides deep visibility into network performance and security measures against cyber threats. With Service-Level Agreement (SLA)- backed service, it can be easily managed through the Do-It-Yourself (DIY) portal. Such features prompted the company leadership to go for the solution.
Business Challenges
The law firm had been using a basic broadband connection that could not meet their growing requirements. As the size of the team increased and the use of data consuming Cloud applications became a part of the routine workflow, problems like buffering and excessive jitter started affecting productivity. Frequent network outage was also an issue and it took considerable time before the services were restored.
When online connectivity was disrupted, it also led to poor customer experience as data could not be shared in real-time and communication on voice and video applications were interrupted.
To overcome the limitations of vanilla data service, the Information Technology (IT) administrators decided to upgrade to an ILL connection. They needed a solution with:
- High speed for both downloads and uploads
- Real-time protection against cyber threats
- Visibility into network performance and bandwidth consumption
The company was looking for a service backed by an end-to-end SLA and ease of scalability to accommodate new business requirements in the future.
TTBS Solution
TTBS deployed its high-speed ILL called Smart Internet – a dedicated and uncontended data connectivity solution between our service centre and the customer’s business location.
Being a fibre-optic based private and managed connectivity service, Smart Internet’s bandwidth was not shared with any other user in the vicinity. It also had 99.5% SLA-backed uptime with seamless business operations. Its latency was much lower than the broadband connection.
The configuration of this enterprise-grade ILL by TTBS’ solution architect was quick and it met the company’s expectations on different parameters:
- Smart Internet brought robust 1:1 symmetric download and upload speed for the workforce to get optimum performance on any Cloud application or website
- The solution offered real-time protection against viruses, malware, phishing, botnets, adware, ransomware and also command and control call-backs over any port or protocol
- A private and managed ILL connection, Smart Internet also gave the IT administrators access to detailed network performance reports – through a user-friendly dashboard, they could monitor the bandwidth consumption and functionality of all online applications to ensure SLA conformance
Besides offering higher speed than broadband and ease of management, Smart Internet was simple to scale. TTBS also continues to provide round-the-clock technical support to ensure the optimal customer experience.
Benefits
- Rise in productivity owing to dedicated data service and uncontended bandwidth
- Inbuilt security saving costs and inconvenience of additional firewall deployments
- Improved customer experience with ease of connecting over voice and video communication applications
- Scalable infrastructure ready to match pace with business growth
- Resilient business continuity through higher uptime, symmetric speeds, and lower latency
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Smart Internet is easy to manage solution for any enterprise, bundled with DNS-based Cloud security for an added layer of protection to block unwanted websites and potentially risky content. The customer noticed a clear improvement in the working of its Cloud applications after the upgrade to Smart Internet solution from TTBS. The security that it offers against the growing menace of cyber threats was also an advantage for their business functions.”
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