Back to Case studyBangalore-Based NGO Streamlines Communication Between Remote Teams with TTBS-Enabled Zoom
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Headquartered in Bangalore, the organisation is a not-for-profit entity working for the underprivileged people in Indian societies. It runs community transformation programs and special projects for women and children with a mission to empower individuals and families for self-sustainability.
The NGO also provides healthcare services to the poor and regularly conducts free medical and vision check-ups in different parts of the country. The camps and clinic services enable patients to receive treatments, medicines and eyeglasses for free.
Other activities include digging borewells and installing handpumps for clean water supply, providing stationery, sports gear and toys to students, and distributing blankets, raincoats and clothes in communities as per changing weather conditions. As the NGO widened its scale of activities, covering more and more regions for charity services, it needed an online meeting platform to help its teams collaborate more effectively.
While today’s market is full of free and paid versions of video conferencing services, the organisation chose to adopt Zoom – globally popular software trusted by several institutions. To avail the benefits of an end-to-end SLA and reliable support from an experienced Information and Communication Technology (ICT) service provider in India, it contacted Tata Tele Business Services (TTBS) for the same.
Business Challenges
The Bangalore-based NGO had been doing a commendable job, fulfilling the education, healthcare and employment needs of poor communities. It had started multiple centres to facilitate such work and it was necessary to keep the projects coordinated to consistently meet the outlined objectives.
To cut down the expenses on travel and lodging of program officers, the organisation wanted to increase the frequency of online meetings. It also intended to have more webinars and virtual workshops to train its volunteers and the beneficiaries of welfare schemes related to jobs.
The senior management wanted to keep a common platform for all online gatherings and it needed certain attributes in such software:
- Device-agnostic nature and easy-to-use features for meeting coordinators and attendees
- Ability to accommodate audience from any part of the world and economical calls to International Subscriber Dialing (ISD) numbers
- Flexibility to record sessions for invited participants who cannot join a meeting due to sudden changes in their plans and their engagement in NGO’s field activities
It was critical to ensure that only authorised personnel attend meetings and the organisation wanted to keep all communications encrypted. Reliable uptime and flexible scalability was also demanded.
TTBS Solution
The solution architect from TTBS offered Zoom with a custom plan to meet the organisation’s requirements. The users had a choice to use Zoom’s mobile app on their device or log in directly from a browser on their desktops/laptops.
Zoom could bring in up to 1,000 participants in any online session with 49 videos running simultaneously. With such capacity, the NGO was able to organize meetings of different scales – ranging from top-level meetings between a few officers to workshops and webinars for hundreds of participants.
Interactions in virtual space now became easier and Zoom met the organisation’s expectations on various fronts:
It was easy to start, join and communicate in meetings from any device with options to use voice-only service, video + voice features, chat window and content sharing facility.
Zoom’s enterprise plans also provided toll-free international calling services and the NGO could choose the countries for which it needed the facility.
Zoom enabled meeting managers to record any session with a single click and store the clips in the application’s Cloud platform so that participants and those who missed the session could directly access them without waiting for emails containing heavy attachments.
Conference organisers had the privilege to reinforce in-meeting security with password/PIN protection, waiting rooms and domain restrictions. They could also lock confidential meetings and expel or put some attendees on hold if required.
All communications were encrypted and the NGO could upgrade its plan easily for more users in the future. Under the Service-Level Agreement (SLA) provided by TTBS, uptime of more than 99% was guaranteed.
Zoom is designed for reliability and engagement in online interactions. Its user-friendly interface coupled with strong security features makes it suitable for any institution whose teams need to communicate regularly. Zoom configured by TTBS is a helpful tool that allows the customer’s team to contribute to any program successfully, no matter where they are working from.
Benefits
- Unified communication platform for meetings, webinars, phone calls and chats
- Improved team productivity through consistent internal collaboration
- Engaging user experiences with High Definition (HD) audio video, screen sharing, virtual backgrounds and noise cancellation
- Easy to use on any device with a browser or mobile application
- Robust communication privacy and data protection facilitated by multiple security layers
