Bank transforms customer service with updated voice infrastructure

Mar 2021 | CASE STUDY

bank transforms customer service with updated voice infrastructure

The Requirement

The customer’s IT team grappled with major connectivity issues while upgrading their voice infrastructure. This necessitated a phase-wise adoption of a Voice over Internet Protocol (VoIP) infrastructure to avert disruption in customer service.

While migrating to the new setup, the company also wanted to retain and integrate the existing Primary Rate Interface (PRI) and Toll-Free Number (TFN) system.

Overall, the institution was seeking a robust and scalable solution that would facilitate enhanced customer service and business continuity.


  • Upgraded voice solution ensured enhanced customer service
  • Cost-effective solution deployed in phases to prevent disruption in daily operations
  • Seamless scaling of infrastructure assured business continuity


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