Back to Case studyBank Transforms Customer Service with Updated Voice Infrastructure Using PRI
ShareIntroduction
The customer is an agriculture company with multiple offices in Karnataka. Its operations involve supplying fresh fruits and vegetables to different destinations within promised time frames while ensuring that its truck drivers donot cross permissible speed limits.
Business Challenges
The company had no systematic way of managing its fleet of vehicles and needed are liable service provider for a fleet tracking solution. An essential requirement was to generate monthly reports on the day-to-day distance travelled by the vehicles and cross-checking them with the drivers’ manual reports.
The organisation wanted to check its vehicles’ location in real-time without calling the drivers and monitor driving patterns to ensure optimal fuel efficiency. It preferred a system that could also send alerts for pickups and delivery of consignments.
Overall, the institution was seeking a robust and scalable solution that would facilitate enhanced customer service and business continuity.
TTBS Solution
Tata Tele Business Services (TTBS) provided its IoT-driven fleet tracking solution to address the customer’s challenges.
- By deploying software that works with custom-designed sensors on vehicles, the customer could get real-time vehicle information.
- The sensor-based monitoring helped to know each vehicle's fuel consumption and how driving behaviour affected these consumption patterns.
- Managers were notified when ever a consignment was picked up and dropped by the assigned truck.
- All the data was accessible on a user-friendly web portal.
- The customer could receive reports on the actual distance travelled by each vehicle and get alerts whenever any truck entered or left a geofenced area.
Benefits
- PRI Solution: Upgraded voice solution ensured enhanced customer service
- Seamless scaling of infrastructure assured business continuity
- Cost-effective solution deployed in phases to prevent disruption in daily operations
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