Back to Case studyBio-Tech Company Deploys Enterprise-Grade Smart ILL Data Service to Drive Digital Transformation
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Based in Pune, the organisation is an ISO 9001, ISO 13485 certified biotechnology company developing and commercialising medical diagnostic kits. It helps healthcare service providers obtain timely, accurate, and actionable test results for different medical conditions. Besides manufacturing products for clinical diagnostics, it also deals in pharmaceutical drug discovery, biomedical research, agri-genomics, and food safety solutions.
The science and technology-driven company is credited with launching India’s first COVID-19 self-use testing equipment called COVID-19 Rapid Antigen Self-Test Kit.
The team wanted to upgrade its internet connectivity for faster data transfers, reliable Quality of Service (QoS) in peak times, and security of online communication. With confidence in Tata Tele Business Services’ (TTBS’) fibre optic network, which runs across 1,32,000+ km in India, the organisation approached us for an internet leased line (ILL) solution.
Business Challenges
The biotechnology enterprise had been using a local vendor’s data service for its Pune office, which failed to serve their business effectively given its low bandwidth and recurrent downtime issues. The connection also lacked reasonable security and merely offered basic protection for Wi-Fi access points.
With routine workflows depending heavily on cloud applications for storage, virtual communication, email, and other digital systems, it was essential to have dedicated online connectivity. The senior management team wanted an uncontended internet service with:
- High speed and low latency to support file uploads, downloads, and optimal functioning of enterprise applications on all workstations
- Built-in security to protect the business network and data from cyber threats
- Tools to monitor the company’s internet usage and performance of all data-consuming applications
The team also specified its preference for an SLA-backed ILL solution to guarantee returns from its data connectivity upgrade.
TTBS Solution
TTBS offered its enterprise-grade Smart ILL solution to the customer with 50 MBPS bandwidth on the connection. This data service is a fibre-based ILL bundled with DNS cloud security.
The direct connectivity between TTBS and the company’s office made an immediate and significant difference to the team’s productivity and operational efficiency. Their work was not interrupted by downtime anymore. It was also protected against online threats such as malware, ransomware, phishing, botnets, and command & control attacks.
TTBS Smart ILL met the organisation’s expectations with its custom features:
- It provided a 1:1 symmetric bandwidth for speedy uploads and downloads, which simplified the sharing of heavy files and tasks on data-hungry applications.
- IT administrators and other authorised personnel could get a 360° internet performance view on a simple-to-understand portal, including usage patterns, peak load, and working of all applications.
- Besides the DNS layer security inbuilt in Smart ILL, the IT administrators could also use their DIY management portal to block any website they deemed unsafe or distracting for the workforce.
Our data service was underpinned by an end-to-end SLA promising a consistent uptime of 99.5%. They could also scale their bandwidth to up to 1 GBPS with advancing requirements.
Built for performance with security, Smart ILL helped the company move beyond the borders of vanilla broadband connections that fail to support the bandwidth-intensive operations of modern businesses.
Benefits
- Boost in productivity facilitated by point-topoint connection and uncontended bandwidth
- In-house network management with DIY monitoring tools
- Improved online communication with the elimination of latency, jitter, and packet-loss issues
- Robust business continuity with SLAbacked uptime
- Better security against cyber-attacks and data breaches
