Back to Case studyChennai-Based Engineering Company Optimises its Virtual Interactions with Global Clientele with Zoom
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As an AS9100 and ISO9001 company, the company specialises in providing engineering solutions for aerospace, oil and gas, energy, and healthcare industries. It helps its clients to improve their product development processes at different stages and address issues before they reduce the product/service quality or increase manufacturing costs.
Established in 2011, the company has a workforce of more than 250 employees. Its Chennai-based facility - in an expanse of 9,10,000 square feet - is equipped with high precision CNC machines to manufacture medium to high precision complex parts with materials such as aluminium alloys, stainless steel, titanium, and Inconel.
The company regularly exports the products manufactured in its facility to international destinations, and to communicate effectively with its clients it needed conferencing software. Since Zoom is one of the most trusted platforms used worldwide and many of the company’s clients are also using it, the management is determined to choose Zoom over other options available in the market. As Tata Tele Business Services is an official partner and reseller of Zoom packages in India, providing the solutions under an end-to-end Service-Level Agreement (SLA), they contacted us.
Business Challenges
Being an exporter of machine components used in different verticals, the company had to interact regularly with its clients, technology partners and vendors. With the growth of the business, the frequency of these online interactions increased, and some of them involved a higher number of people than what run-of-the-mill VoIP applications could accommodate. The pandemic also forced the company to reduce face-to-face meetings and use more digital technology.
To build better customer experiences and ensure that meeting participants do not have issues while collaborating with the company’s teams, it was necessary to upgrade to a reliable enterprise-grade video conferencing software.
The company’s key demands from the solution were:
- The ability to organise any online gathering - from a small group meeting to a webinar or conference involving up to 100 people
- Instant and unintrusive updates to ensure that the app was running in its most recent and secure version
- Easy-to-use features to customise layout, record sessions, share screens and share files for optimum meeting experiences
By opting for a subscription-based application, the company also sought resilient uptime and security. It preferred an SLA-based service and seamless scalability to cover more users whenever required.
TTBS Solution
Zoom is a popular solution in the collaboration services offered by TTBS, and our solution architects configured it for the Chennai-based engineering company with the necessary business package.
Besides its stellar performance and rich features for meeting hosts and participants, Zoom is also simple to use on any device. It made the company’s video calls more intuitive and reliable. The deployment of this app for meetings with clients and between employees strengthened online collaboration. It also met the expectations that the company had specified earlier:
- Zoom allowed organisers to include up to 1,000 participants in any meeting and the platform could reflect 49 simultaneous videos on the screen.
- With HD video & audio, virtual backgrounds, screen-sharing service and ease of recording full-length sessions and storing them locally or in Cloud, Zoom made online meetings more engaging for all attendees.
- Zoom was programmed to incorporate all available updates whenever the app was connected to a speedy internet connection, and even if this happened during an ongoing meet, it did not spoil the user experience.
All Zoom meetings are secured with a password, waiting room and role-based access to screen sharing and recording sessions. Also, the communications and the content shared during any session are protected with AES-256 encryption.
part of our end-to-end SLA, TTBS is the single point of contact for the company whenever it needed any technical assistance or wanted to scale the service.
Zoom screen-sharing feature helps hosts annotate and mark up whatever is on the screen. They also have a collaborative whiteboard to brainstorm ideas – such features make meetings more engaging for a product engineering company. As a participant or an organiser, Zoom will always offer optimum experience and keep your meetings productive.
Benefits
- Improved employee productivity with anytime-anywhere communication for projects undertaken
- Cost savings when organising meetings with global participants
- Better understanding of customers with frequent interactions to know their requirements
- SLA-backed uptime and flawless service guaranteed by TTBS
- Content privacy with 256-bit AES application layer encryption and 256- bit TLS network connection encryption
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