The customer was looking at a cost-effective and agile communications system which would allow them to connect with their stakeholders, partners and customers nationally and abroad. Due to the nature of operations, the company also required to transmit high volumes of data across offices rapidly and securely. As an ITES company, a stable and high bandwidth data connection was vital for their daily operations.
The customer sought a service provider who could provide a fully managed service that enabled IP-based voice capability. Besides managing the service, the company also required that the service provider offered Service Level Agreements (SLAs) to ensure business critical uptime and availability.
As a result of this deployment, the customer was able to connect between offices and stakeholders through an advanced IP-based voice solution, which was integrated with their IPPBX and soft dialer system. Dedicated internet connectivity was provided through an Internet Leased Line which was used primarily for the company’s Web Server Applications. DLC ensured secure and direct connectivity between offices allowing direct transfer capabilities. In addition to saving on licence charges per location, the company could also add sites as needed without deploying additional hardware, while also scaling bandwidth. BUSINESS SERVICES CASESTUDY IT/ITES Call