Co-operative Bank Ensures Seamless Availability of its Core Banking with TTBS Voice & Data Solutions


Introduction

The customer is a leading co-operative bank continuing its growth path since its inception in 1978. As the bank expanded, its customers expanded their businesses. Few started doing business with entities outside India. Realizing their banking need, bank applied for AUTHORISED DEALER license to RBI to enable it to offer a full range of FOREX facilities. 2012 saw the bank launching VISAINTERNATIONAL DEBIT CARD which enabled its customers to use the card on ATMs or shops any where in the world. To support this ambitious growth plan, the bank needed a strong technological back bone with scalable architecture. The entire core banking implementation life-cycle & Change Management was completely managed by the bank’s own Technology team without involving any consultant/system integrator. This is perhaps another first in the entire banking industry.

The bank now holds 103 branches pan India with 1400+ team size delivering seamless customer experience.

Business Challenge

The customer has a core banking setup hosted on their data center centrally and all branches are required to connect to the setup. The core banking services include mortgages, deposits, loan and credit processing capabilities, with interfaces to general ledger systems, and reporting tools. The Co-operative bank makes these services available to its customers a cross multiple channels like ATMs, Internet banking, mobile banking, and branches.

The customer’s business has grown tremendously and transformed itself from only a deposits taking and loan providing system to an institution which provides an entire gamut of products and services under a wide umbrella.

Key Challenges faced by the customer:

  • To provide seamless connectivity to entire team spread a cross branches.
  • Seamless availability of the core banking solution to its customers
  • Requirement for Operational Efficiency to provide personal banking, corporate banking, and international banking solutions to its customers.
  • Requirement for more resilient band width at all locations.

TTBS Solution

The bank has multiple branches geographically spread a cross the country and TTBSS mart Connectivity Solutions link them to get her securely.

  • Secure MPLS network for bank to prioritize and set-up highly efficient routes for customer traffic, get assured of a high QoS and benefit from any-to-any connectivity.
  • Multiple PRI lines facilitating concurrent transmission of voice as well as data traffic over the dedicated line with the flexibility of using multiple channels at the same time.
  • High Speed Internet Leased Line connectivity for business efficiency

Benefits

  • The entire range of banking products including savings, deposit accounts etc. are now available from any location.
  • Accessibility through multiple channels, including mobile banking and web.
  • Accurate, timely and actionable information about customer relations
  • Single view between bank and customers
  • Easy ability to introduce new financial products and manage changes in existing products.
  • Seamless merging of back-office data and self-service operations.
  • The availability of real time transactions, and entire portfolio of financial products available through internet and mobile banking has helped increase customer base.

To download the case study enter your details

Enter Name
Enter valid Email
Enter Company Name
Enter Valid Mobile Number
Required

You may also like


    Connect With Us

    Request a
    Call Back

    We will be happy to address your queries over a call.

    Click Here

    Connect on
    WhatsApp

    Mon - Fri
    10 am - 6 pm

    Connect on WhatsApp Connect on WhatsApp

    Connect
    Toll-Free

    Call us on 1800 266 1800
    or email us

    dobig@tatatel.co.in

    Email us at
    dobig@tatatel.co.in

    Call 1800 266 1800

    Request a
    Call Back

    We will be happy to address your queries over a call.

    Click Here

    Connect on
    WhatsApp

    Mon - Fri
    10 am 6 pm

    Connect on Whatsapp

    Connect
    Toll-Free

    Call us on 1800 266 1515
    or email us

    1515@tatatel.co.in

    Email us at
    1515@tatatel.co.in

    Call 1800 266 1800

    Please Fill in Your Details and We'll Call You Back!

    Please enter Name Special characters are not allowed Name should contain only text
    Please enter Organization
    Please Select State
    Please Select City
    Please enter Valid Email
    Please enter valid 10 digit Mobile Number
    Please Select Category
    Please Select Service
    Please Select Turnover
    Please Select Employee
    Enter valid OTP
    Please Provide Consent

    Great! Your details have been submitted successfully.
    You will soon hear from us.

    Please Fill in Your Details and We'll Call You Back!

    Please enter Name Special characters are not allowed Name should contain only text
    Please enter Organization
    Please enter Valid Email
    Please enter valid 10 digit Mobile Number
    Please Select Category
    Please Select Service
    Enter valid OTP
    Please Provide Consent

    Great! Your details have been submitted successfully.
    You will soon hear from us.