Back to Case studyCosmetic Surgery and Personal Care Treatment Provider Refurbishes Communication Setup with PRI Solution
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The organisation provides cosmetic surgery services, including hair transplants, invasive and non-invasive procedures, dentistry, and injectable rejuvenation treatments. It has evolved as one of the most trusted centres for aesthetic healthcare solutions in a fully equipped and state-of-the-art facility accredited for safety and hygiene.
To address its customers’ queries more effectively via phone, the company needed a modernised voice solution. Tata Tele Business Services (TTBS) has been providing reliable communication platforms to enterprises of all sizes and gives the assurance of 99.5% service availability under an SLA. These factors induced the team to choose us for the new telephony service.
Business Challenges
With a wide array of cosmetic treatments for skin, hair, teeth, face, and body, the organisation received myriad queries from its clients and prospects. It needed a voice telephony solution that could provide end-to- end business value and help the customer service team become more productive.
The deployment of a new platform demanded particular expertise because:
- The customer expected a seamless upgrade of their communication channels without disintegrating the existing infrastructure
- It had to be a budget- friendly solution that would not require elaborate additional hardware
- The solution had to be reliable for 24*7 telephonic service operations and future – ready in terms of scalability
Voice clarity, cost - savings, and infrastructure resilience being the priorities of the organisation, an upgraded Primary Rate Interface (PRI) service was the most solution relevant solution in this case.
TTBS Solution
TTBS analysed the existing telecommunication setup at the customer’s premises before deploying an upgraded service for them.
- PRI and Basic Rate Interface (BRI) system was the most optimal way to deliver reliable and high-quality voice communication a sit is not sensitive to data bandwidth.
- The PRI system could work with both Electronic Private Automatic Branch Exchange (EPABX) setup and IPPBX architecture. By joining the two systems, it could scale up the available communication and eliminate the need to install additional telephone lines.
- Cost savings were realised by utilising the existing equipment at the customer’s premises for a more innovative and feature – packed telephony system.
As the organisation runs customer-facing operations, our team ensured that the PRI upgrade at its premises was archived with no inconvenience to the visitors or staff members.
Benefits
- PRI Solution: Cost - effective upgrade for business phone system
- 24*7 uptime assured under a comprehensive SLA
- Existing infrastructure utilized in the upgrade
- Ease of scalability attuned to changing business requirements
- Voice clarity optimized for superior call quality
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The PRI communication system was optimised without dismantling the existing architecture to realise cost savings and simplified scalability. The upgraded system made it easier to handle more calls with superior voice clarity.
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