Back to Case studyDebt collection agency improves client servicing with a modern connectivity solution
ShareHighlights
- Aided business scalability and growth ensured future-ready operations
- Enhanced customer satisfaction via proactive customer service, based on effective data driven analytics
- Boosted operational efficiency with optimised workflows
- The customer was benefitted with the ease of handling high number of calls with increased productivity
Introduction
The customer is a major debt collection agency known for providing reliable endto-end services to its clients in the BFSI sector. They have a national footprint with offices in major cities.
Business Challenges
The customer integrates collection, analytics, and legal action for debt collection, which includes traditional collection methods such as tele-calling, field visits along with legal interventions
These teams regularly interact with their clients over voice calls to guide them through the best financial options.
Hence, the customer required a solution that ensured seamless corporate network connectivity for the entire team.
The solution also needed to manage a large volume of outgoing calls and bring about operational efficiency in the process.
TTBS Solution
- TTBS implemented Primary Rate Interface (PRI) services to provide the customer with seamless connectivity.
- The solution optimised several applications used by the call centre to enable remote working or work from home situations using PRI.
- Through a Leased Line, TTBS provided the customer with a dedicated communication channel.
- The channel facilitated continuous data flow from one point to another at a fixed monthly rate.
- The SLA-backed PRI line and connection offered enterprise access to a telecom infrastructure that could dynamically adapt to the changing needs of their business.
- The solution accorded complete security and reliable connectivity.
