The customer integrates collection, analytics, and legal action for debt collection, which includes traditional collection methods such as tele-calling, field visits along with legal interventions
These teams regularly interact with their clients over voice calls to guide them through the best financial options.
Hence, the customer required a solution that ensured seamless corporate network connectivity for the entire team.
The solution also needed to manage a large volume of outgoing calls and bring about operational efficiency in the process.
- Enabled remote working capabilities for assured business continuity
- Aided business scalability and growth ensured future-readiness
- Improved client servicing with 24x7 availability backed by SLAs
- Secure connection for added data protection