Debt collection agency improves client servicing with a modern connectivity solution

Jun 2021 | CASE STUDY

digiserv solutions debt collection agency improves client servicing with a modern connectivity solution

The Requirement

The customer integrates collection, analytics, and legal action for debt collection, which includes traditional collection methods such as tele-calling, field visits along with legal interventions

These teams regularly interact with their clients over voice calls to guide them through the best financial options.

Hence, the customer required a solution that ensured seamless corporate network connectivity for the entire team.

The solution also needed to manage a large volume of outgoing calls and bring about operational efficiency in the process.

Benefits

  • Enabled remote working capabilities for assured business continuity
  • Aided business scalability and growth ensured future-readiness
  • Improved client servicing with 24x7 availability backed by SLAs
  • Secure connection for added data protection

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