Driving Enhanced Customer Experience

Highlights

• Enhanced Customer Satisfaction - End customers could reach out to the company for their travel queries, at any time, free of cost leading with Increased customer satisfaction by ensuring their business is always reachable.
Easy Recollection - End customers were able to easily remember toll-free numbers, thereby increasing the customer’s business receiving higher incoming calls and more leads generated.
Cost Effectiveness - Managed very high call volumes at lower costs and increased operational efficiency.
Optimization - The company overcame the problem of underutilization of resources and uneven distribution of calls with the PRI solution.
Better collaboration - Increased employee productivity and Improved employee efficiency.