Driving Enhanced Customer Experience
- Enhanced Customer Satisfaction - End customers could reach out to the company for their travel queries, at any time, free of cost leading with Increased customer satisfaction by ensuring their business is always reachable.
- Easy Recollection - End customers were able to easily remember toll-free numbers, thereby increasing the customer’s business receiving higher incoming calls and more leads generated.
- Cost Effectiveness - Managed very high call volumes at lower costs and increased operational efficiency.
- Optimization - The company overcame the problem of underutilization of resources and uneven distribution of calls with the PRI solution.
- Better collaboration - Increased employee productivity and Improved employee efficiency.