Back to Case studyMaking fieldwork transparent with workforce management system
ShareHighlights
- Availability of reports for distance travelled by each field worker and rationalised calculation of billable hours
- Improved analysis of individual productivity with territory managers getting reports on work performed by everyone
- Accurate attendance records for the HR team to process the payroll
- Unified portal to manage attendance and distance travelled along with a central repository to capture on-location pictures
- Ability to scale the number of users with prior intimation to TTBS
- Streamlined operations with comprehensive after-sales support from TTBS
Introduction
Our customer is a Chhattisgarh-based agro manufacturing enterprise and a leading supplier, distributor and trading company force real, fruit and vegetable crops. The company maintains several facilities for its business operations, including state-of-the-art laboratories, green houses, net-houses and cold storage plants.
The organisation also has its research centres at 30 locations across geographies, employing a huge team for product development, processing and quality control. A sales team works closely with farmers and visits them on fields regularly.
Business Challenge
The customer was grappling with challenges in tracking its work force in real-time and ensuring that the employees have reached their designated fields.
The customer’s legacy monitoring process had proved largely in effective–the employees uploaded their pictures on location every time they visited a farm/field and shared the images through consumer-grade messaging apps. Collecting and storing data on employee productivity for future reference was conceivably troublesome.
The organisation had to track the total distance travelled for job duties by each field employee.
It did not want to invest in an additional work force to collect data manually from the concerned team member.
TTBS Solution
Tata Tele Business Services (TTBS) made it simpler to collect data from employees by offering an IoT work force tracking solution. This GPS-based tool enabled the company to get accurate reports for the distance travelled by each worker.
With the “Mark my Location” feature on the associated portal, employees could also upload their pictures to show their presence in the field assigned to them.
The company got the employees’ true location each time they marked their attendance via the work force management system.
The company now had access to daily, weekly and monthly attendance reports along with the total productive hours.
