The customer needed a platform to route calls to concerned agents, monitor agent availability and transfer calls amongst agents and supervisors.
They required a seamless integration with their existing infrastructure to enable click-to-call and access call recordings and logs.
- Enhanced agent productivity due to profound access to customer details
- Real-time troubleshooting and resolution of customer queries
- Assured data privacy for agents and customers
- Consistent monitoring of delivery agents’ and customer care executives’ performance