Financial services firm sets upconstructs a service desk to receive customers’ calls


Product:

Hosted IVR

Highlights


Financial services firm sets upconstructs a service desk to receive customers’ calls

financial services firm sets upconstructs a service desk to receive customers calls

Overview

The customer is based in Mumbai and launched its services in 2016 as an accounting, taxation and financial services firm.

Challenge

The customer wanted to create a service desk in their main office in Mumbai for receiving calls from their Pan-India customer base. They also wanted to set up a toll-free number to provide end customers with free call services. They further sought a reporting and recording mechanism to track the day-to-day calls, as well as to connect their various regional distribution companies.

Solution

  • TTBS recommended a HIVR (Cloud-Hosted IVR) solution with an advanced option consisting of 20 channels.
  • The solution had 30 days of call recordings and standard reports.
  • TTBS provided the customer with the requisite audio files for prompts in appropriate formats.

  • Business Benefits

    • Cost-savings by the customer on account of zero capital investment
    • Service quality on par with Telcos
    • High reliability of the provided solution
    • Cloud-based solution with future ready capabilities
    • Easily scalable based on the customer’s business requirements

    Solution Architecture:

    receive-customers-calls


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