FinTech company upgrades contact center operations for productivity and cost effectiveness

Benefits

• Seamless communication with the ease of monitoring, managing and optimising call flows
Improved employee productivity with IP calls enabled on different devices for work-from-home models
Improved voice quality
No downtime issues with instant backup solutions
Measurable cost savings
Efficient accounting via segregated billing on a pay-as-you-use basis
Flexibility to increase and decrease the number of sessions as per requirements