FinTech company upgrades contact centre operations for productivity and cost-effectiveness

Mar 2021 | CASE STUDY

fintech company upgrades contact centre operations for productivity and cost effectiveness

The Requirement

The customer wanted to improve its contact centre operations with better agent productivity and advanced call management features. The company needed a cost-effective voice solution that also facilitated the monitoring of incoming and outgoing calls.

One of their key challenges was handling the huge call volume and routing them to appropriate sources for a quick resolution. Frequent downtime and poor PSTN voice quality were also affecting daily operations.

An additional burden was the invoice structure. In the absence of a department-wise itemisation of the telephony services bills, the organisation had to segregate them manually for accounting. This consumed significant productive time and resources.

Benefits

  • Seamless communication with the ease of monitoring, managing and optimising call flows
  • Improved employee productivity with IP calls enabled on different devices for work-from-home models
  • Improved voice quality
  • No downtime issues with instant backup solutions
  • Measurable cost savings
  • Efficient accounting via segregated billing on a pay-as-you-use basis
  • Flexibility to increase and decrease the number of sessions as per requirements

DOWNLOAD CASE STUDY

Enter Name
Enter valid Email
Enter Organization Name
Enter Valid Mobile
You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

By clicking submit below, you consent to allow Tata Tele Business Services to store and process the personal information submitted above to provide you the content requested.
Call Call

New Customer:

1800 266 1800

Existing Customer:

1800 266 1515
Call Form Enquire
Cookie
We use cookies

to give you a better experience. By using our website you agree to our policies.