Back to Case studyGrowing FinTech Enterprise Boosts its Data Services by Leveraging TTBS Smart Internet Solution
ShareIntroduction
A FinTech Non-Banking Financial Company (NBFC) incorporated in 2016, provides online services for quick short-term loans. Its key customers include students and young working professionals who have just started their career journey.
Users can download the company’s app to provide the necessary details to help determine their eligibility for loans using Artificial Intelligence (AI) algorithms. If the criteria are met, they will instantly receive the approved amount in their bank account or digital wallet. The borrowed sum can be as low as INR 500 and increases with time as per the borrower’s repayment capacity. The loan provision service is particularly helpful for people who need liquid funds in case of an emergency.
As the FinTech company’s business is dependent on data service, it always needs fast and uninterrupted connectivity. The broadband setup it had been using did not function satisfactorily and the company management team wanted to get an enterprise-grade service with an internet leased line (ILL).
Tata Tele Business Services (TTBS) is a leading provider of connectivity and communication solutions for businesses of all sizes in India. Our Smart Internet Leased Line solution is a dedicated and uncontended data service with symmetric upload and download speed to handle peak traffic situations and bandwidthsensitive apps. The company’s IT team and the decision makers were impressed by its features and decided to deploy the service in their workplace.
Business Challenges
The FinTech company used internet services to communicate with its customers via emails, voice over internet protocol (VoIP) platforms and chat apps. It also needed continual connectivity to receive and process data shared by customers on the loan disbursement app. Its basic broadband connection failed to support such processes as the business grew and the number of customers increased.
The collection team made VoIP calls to remind the customers of the timely payment of their installments. However, the excessive latency, jitter and packet loss in the existing data service made communication difficult, leaving a bad impression on customers.
There was clearly a need to move to a more reliable service that would:
- Have adequate bandwidth and speed to support general browsing, email service and multiple cloud applications running simultaneously
- Not obstruct operations with unpredictable downtime errors
- Have strong security features to secure the personal and financial information shared by customers through the company’s app
While signing up for an enterprise-grade ILL solution, the management team expected an end- to-end Service-Level Agreement (SLA) outlining the services that will be provided to their business. They wanted a solution that was flexible and scalable.
TTBS Solution
Our solution architects configured TTBS Smart Internet for the NBFC. The internet service has high speed, low latency and minimal packet loss attribute to make online operations smoother.
By switching to an advanced internet service, the company could address the following challenges:
- The team now had adequate bandwidth to support all types of online activities including High Definition (HD) VoIP and video calls.
- As the service was SLA backed with 99.5% uptime, the disruption caused due to the sudden network disconnection was removed, and the operations were now fuelled by seamless connectivity.
- Smart Internet was infused with active Domain Name System (DNS) security to protect virtual communication and protect the data stored in cloud apps and other online processes against malware, botnets, phishing, ransomware, adware, spyware and other online threats.
The FinTech enterprise recorded perceptible improvements in its operational efficiency and work output with Smart Internet. Further, the company also signed up for session imitation protocol (SIP) service for their VoIP calls.
Smart Internet deployed by TTBS helped improve the productivity of the customer’s data-based processes. With 1:1 uplink and downlink bandwidth ratio, Smart Internet supports enterprise digital applications efficiently and it helped them build better experiences at work.
Benefits
- More productive workspace with ease of using Cloud-based resources
- Inbuilt security saving costs and inconvenience of additional firewall deployment
- Internet usage insights to check bandwidth consumption on a periodic basis
- Scalable infrastructure ready to match the pace with business growth
- Robust business continuity by higher uptime, lower latency and reduced packet loss
To download the case study enter your details
You may also like
Connect With Us
Please Fill in Your Details and We'll Call You Back!
Please Fill in Your Details and We'll Call You Back!
