Hospitality enterprise deploys Smartflo to establish fresh engagement with customers

Jul 2021 | CASE STUDY

hospitality enterprise deploys smartflo to establish fresh engagement with customers

The Requirement

Being in the hospitality sector, the customer had to maintain optimum client support and servicing standards. Consequently, they wanted to track and record every enquiry made via calls.

The brand needed a single-platform solution that would help customers connect to appropriate agents for quick resolution of queries.

In addition to a robust support system, the customer wanted to create campaigns for deals and offers that reached out to the general public and existing customers.

Overall, they wanted a cost-effective solution that caused no disruptions to regular operations during installation or later.

Benefits

  • Future scalability ensured with the cloud-based solution
  • Zero-CAPEX technology provided maximum output
  • Efficient employee management with regular reports
  • Single platform review of all performing assets

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