Back to Case studyHospitality Enterprise Deploys Smartflo to Establish Fresh Engagement with Customers
ShareIntroduction
The customer is well-known in the hospitality industry, having resorts and hotels in India’s most popular tourist destinations. They are known for their world-class service and gracious hosting, amplified by a collection of decadent, exclusive, and personalized experiences.
Business Challenges
Being in the hospitality sector, the customer had to maintain optimum client support and servicing standards. Consequently, they wanted to track and record every enquiry made via calls.
The brand needed a single-platform solution that would help customers connect to appropriate agents for quick resolution of queries.
In addition to a robust support system, the customer wanted to create campaigns for deals and offers that reached out to the general public and existing customers.
Overall, they wanted a cost-effective solution that caused no disruptions to regular operations during installation or later.
TTBS Solution
After reviewing the customer’s requirements, the TTBS solution architect implemented the Smartflo solution for inbound and outbound calls.
- We enabled a single hosted SIP board number for incoming as well as outbound calls.
- The solution carried the campaign creation feature that facilitated the customer to create an interactive voice response (IVR), make a leads list and initiate recorded voice blast campaigns.
- The customer could track calls and contact details on the admin portal via dual-tone multi-frequency signalling(DTMF) and the voicemail service could cater to enquiries received post office hours.
- The cloud solution ensured cost-effective scalability if the customer wished to expand their operations in the future.
Benefits
- Smartflo: Future scalability ensured with the cloud based solution
- Efficient employee management with regular reports
- Zero-CAPEX technology provided maximum output
- Single platform review of all performing assets
