Back to Case studyHow Zoom transformed virtual meeting experiences for globally expanding IT firm
ShareIntroduction
Incorporated in 1991 in Chennai, the enterprise is a vendor-independent IT services provider. Over the years, it has evolved to keep up with businesses’ changing technological needs and currently supports its clients as their digital transformation partner for the Industry 4.0 environment.
The company’s rapid organic growth was accompanied by a series of acquisitions and mergers that turned it into a multidivisional and multilocation entity. Although its solutions portfolio is now focused on advanced digital frameworks, it also continues to offer traditional IT infrastructure to ensure that its customers derive the best value from their legacy investments.
As the organisation expanded beyond India, it felt the need for a secure and feature-packed virtual collaboration software to keep its global workforce connected. Being well-versed with cloud infrastructure, it was not difficult for the team to compare the technical aspects of applications available in the market. And they found Zoom most promising for their needs. Zoom Communications’ partnership with Tata Tele Business Services (TTBS) in India prompted them to source the solution from us instead of purchasing a package directly.
Business Challenges
Although the company could continue using its phone systems and various messaging services as communication channels between its geographically dispersed teams, it did not seem to be a long-term practical solution
The essential aspects anticipated in the scalable collaboration platform that would match pace with business growth were:
- Ready integration with the company’s other applications that employees refer to while discussing projects
- Reliable security features for meeting privacy and data protection concerns
- Be simple to use on any device and have features for virtual presentations frequently made during office meetings
The need for an enterprise-grade audio-video collaboration system became more urgent after the pandemic outbreak. Uninterrupted running of productive operations entailed the employees to stay connected through an official app offering consistent uptime while working from homes or any office location.
TTBS Solution
Zoom has emerged as the virtual conferencing industry’s spearhead, and it also met the customer’s specified requirements. Our solution architects provided a suitable package to cover the number of employees who needed to collaborate regularly.
With its high-definition resolution going up to 1080p, Zoom offered an optimal user experience. It was also simple and secure as per the organisation’s expectations:
- Unlike traditional video conferencing systems, Zoom did not have a bunch of hoops to jump through. It could be effortlessly installed on smartphones and tablets, and anyone with a browser on their device could also use it.
- The organisation could synchronise Zoom with other custom applications, calendars, and online databases to make online meetings more productive.
- In terms of security, Zoom offered 256-bit TLS encryption for all communications and AES-256 encryption for shared content. Users had to log in to Zoom using strong passwords, and content sharing within the platform was controlled by role-based security.
TTBS provided a comprehensive SLA to ensure the 99% uptime promised by Zoom. The customer’s global teams could, therefore, interact for work in any time zone.
Architected for reliability and ease of use, Zoom makes video meetings frictionless. It also supports users with an array of business intelligence tools for analysing their conferences.
Benefits
- Zoom: Global connectivity for 100s of participants on a simple-to-use platform
- Device agnostic functioning supported on desktop clients, browsers, conference rooms, and smartphones
- Engaging meeting experience with virtual backgrounds, screen sharing, recording, and breakout rooms
- Resilient security with encrypted meetings and content
- Boosted productivity enabled by seamless collaboration on any project
