Back to Case studyIndia’s Leading Infrastructure Developer Switches to TTBS Smart Internet Leased Line for better Uptime and Data Speed
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Headquartered in Mumbai, the company is one of the largest and most respected multinational organisations in the Indian private sector. With more than eight decades of a sharp, customer- centric approach and proactive efforts to maintain the quality of its solutions, the brand has unparalleled capabilities in infrastructure development, engineering, construction and manufacturing domains.
Serving a global clientele, the company has manufacturing facilities and offices in more than 30 countries. It has actively invested in digital transformation across all of its businesses. With the aim of continuously improving its processes, productivity and reducing costs, it readily utilizes the potential of new and evolving technologies.
The organisation’s IT team contacted Tata Tele Business Services (TTBS) when they needed to replace their existing data service with faster and more stable connectivity. They were looking for an uncontended internet leased line (ILL) solution and found the features of our Smart Internet service useful for their business.
Business Challenges
The organisation’s operations were spread in multiple cities including international locations. Communication between teams that were working on various projects was conducted online. The employees had to collaborate over voice and video calls, use common Cloud applications and exchange large data files.
When several processes such as internet browsing, virtual meetings, usage of Cloud apps, streaming of project videos were active simultaneously, it affected their quality and led to poor user experiences in different departments. The weak internet connection also made it challenging to converse with external stakeholders.
Other issues that made it necessary to upgrade to an ILL service were:
- Unpredictable downtime issues that disrupted routine operations and stopped the teams from accessing the Cloud applications they needed to manage projects
- Concern regarding cyber security as the broadband service provider did not offer any special defence against online threats and the organisation had to depend on third-party firewalls to keep its data safe
- No SLA was provided with the service and this implied delays in resolution of technical problems which further affected employees’ productivity
The company had an urgent need for a robust, more reliable, and easy-to-scale connectivity solution. TTBS Smart Internet’s offerings with regard to uptime speed, security and cost efficacy looked promising - on the basis of such attributes, the IT team signed up for the service.
TTBS Solution
Our solution architects deployed high-speed, fibre-based Smart Internet for uncontended connectivity. The service could be configured using the company’s routers.
The upgraded internet connection provided a symmetric 1:1 download and upload speed, enabling data sharing and digital communication easier. Employees could now use data- intensive apps with ease and collaborate effectively with their teammates and the company’s stakeholders at any location.
Deploying the Smart Internet has solved the problems the organization was facing:
- TTBS is committed to 99.5% uptime under an end-to-end enterprise ServiceLevel Agreement (SLA) which also guaranteed round-the-clock technical support and resolution of any complaint in a pre-defined timeline.
- As per our SLA, latency and packet loss were always under control for optimum browsing experience and functioning of any Cloud application.
- Smart Internet came with built-in virtual firewall and DNS security to protect internet usage from viruses, malware, spyware, ransomware, rogue websites and other harmful content.
The company’s IT team could check network performance on a simple-to-use web portal. As its sole service provider, TTBS also monitors the same to ensure that the managed service always fuels the operations efficiently.
As a point-to-point service for online connectivity, Smart Internet Leased Line improves data transmission and has the security features that organisations need to maintain privacy in their online activities.
Benefits
- Enhanced productivity supported by speedy and uncontended data service for a variety of processes
- Valuable insights on network performance and bandwidth consumption
- Robust business continuity with SLAbacked uptime and same-day resolution of concerns if any
- Future-ready infrastructure with seamless scalability
- More reliable internet service guarded by Cisco DNS and Cloud security
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