Back to Case studyInternational e-Commerce Firm Leverages Fleet Management Solution to Improve Productivity
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The company is one of the largest eCommerce companies in the world with the vision to be the best customer-centric company where people can find and discover virtually anything they want to buy online. They provide their customers with what they want i.e. low prices & vast selection, this company continues to grow and evolve as one of the most popular eCommerce platforms in the world.
This company’s evolution from a simple web site to an eCommerce partner to a development platform is driven by the spirit of innovation that is an integral part of the company's DNA. The world's brightest technology minds come here to research and develop technology that improves the lives of shoppers and sellers around the world.
Business Challenges
None of the vehicles deployed for the company’s business operations were company owned. They were contracted vehicles with multiple owners. It was a challenge to bring them under one unified platform.
No visibility on cab movement especially as it reached pick up/drop point -
- Frequent employee complaints of non-availability of cabs on time.
- Additional private cab reimbursement cost to the company when employees missed their service.
There was no way to ensure the cab was faithful to its agreed route chart or was conducting any unscheduled halts or pick-ups on the way at a bloated cost to the company.
TTBS Solution
Tata Tele Business Services has introduced Fleet Management Solution as one of its offerings. This Fleet Management Solution empowers the customers to have visibility of their mobile assets on a real time basis even in indoor mode. The solution is based on GPS and on TTL’s unique proposition of hybrid technology powered by GPS signals and cell towers, when not in the line of sight. Tata Docomo provides a very simple and user-friendly web interface to manage single or multiple fleets on street, with a display on map and further simplifies access of information through alerts over SMS or email. Components of this solution are as mentioned below:
Benefits
- Secured access via user ID and Password on Internet
- Digital maps with zoom in and zoom out facility
- Replays / Route followed / Route deviation readily available on map
- Creation of geo fence around stop points with accuracy of 10 m.
- Automated SMS vehicle arrival notification for employees waiting for a Pickup
- Alerts for – over speeding, undue stoppages.
- MIS reports including: o POI log o ETA SMS log o Stoppage Report o Distance travelled o Over speeding reports
- Efficient Call Centre support from Tata Teleservices Ltd.
- Capability to integrate with third party applications like ERP, Mobile app, CRM app.
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