IT Company Automates its Way to a More Customer Centric Contact Centre Operations with SmartFlo

Highlights

  • Smartflo: Increase in agent productivity with automation of previously manual tasks
  • Flexibility for remote working and usage of softphones or mobiles with number masking
  • More effective and personalised interactions enabled by access to data tied to each customer/lead
  • Cost savings on purchase and maintenance of physical equipment
  • Ease of giving constructive feedback based on call monitoring and recorded clips
  • Quick deployment and scaling for seamless business operations
  • Growth in first-time resolutions with automatic call routing and sticky agent feature.

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