IT Company Automates its Way to a More Customer Centric Contact Centre Operations with SmartFlo
- Smartflo: Increase in agent productivity with automation of previously manual tasks
- Flexibility for remote working and usage of softphones or mobiles with number masking
- More effective and personalised interactions enabled by access to data tied to each customer/lead
- Cost savings on purchase and maintenance of physical equipment
- Ease of giving constructive feedback based on call monitoring and recorded clips
- Quick deployment and scaling for seamless business operations
- Growth in first-time resolutions with automatic call routing and sticky agent feature.