IT Company Automates its Way to a More Customer Centric Contact Centre Operations with SmartFlo

Highlights

• Smartflo: Increase in agent productivity with automation of previously manual tasks
Flexibility for remote working and usage of softphones or mobiles with number masking
More effective and personalised interactions enabled by access to data tied to each customer/lead
Cost savings on purchase and maintenance of physical equipment
Ease of giving constructive feedback based on call monitoring and recorded clips
Quick deployment and scaling for seamless business operations
Growth in first-time resolutions with automatic call routing and sticky agent feature.