The customer was looking for a cost-effective, IP-based domestic voice solution. The existing PRI connection was not reliable, as it was delivered on copper.
The proposed solution was required to be reliable, scalable, and integrated with an auto-dialler. It was expected to address huge customer volumes.
The customer needed 1200 channels with 1000 + 200 channels each drop. They were also looking for a call routing feature at the dialler level.
Port-based redundancy was required, as in case of a drop going down, the total traffic should be routed to the other port.