Back to Case studyLarge Shipping and Integrated Logistics Company Upgrades Voice Services with SIP Trunk Solutions
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NSMX is a market research services and consulting company based out in Delhi. Customer is a well-known name in the IT enabled service space and providing integrated solution to wide range of small, medium & large online market research companies seeking their services throughout the world. NSMX has a unique ability to help clients meet challenges. They help in enhancing their client’s productivity by ensuring the smooth work of business functions economically.
Business Challenges
- Customer is a leader in IT enable services. The customer was in urgent need of advanced connectivity solutions for their employees during Pandemic.
- They wanted to implement covid helpline services for their 300+ employees who can reach out to inhouse COVID task force formed in the company during the need arises.
- Moreover, the service should be monitored and integrated with communication service along with the voice and data.
- One of the major challenges was Service level agreement (SLA), The Network should be managed and Monitored by the service providers with end -to- end SLA
TTBS Solution
- TTBS has provided cloud-based connectivity solution (Smartflo) to the customer. It has helped the customer employees to communicate over the internet.
- Additionally, TTBS has provided helped their SLA requirement while managing their service on time.
- Customer problem was understood carefully and TTBS has provided connectivity covid helpline solutions to bridge the calls between employees and task force.
Benefits
- SIP Trunk: Reliable solutions - TTBS has provided, reliable connectivity solution which is easy to manage and connect.
- Utilization of resources-The company has overcome the problem of utilization of existing resources using our solution which was easily integrated with the existing hardware and saved on the costing part.
- Cost effectiveness: Cost effective solution was deployed, and customer was happy while using our solutions.
