Leading BPO services provider scales up with best-in-class voice connectivity

Jun 2021 | CASE STUDY

leading bpo services provider scales up with best in class voice connectivity

The Requirement

Keeping availability and accessibility central to their ethos, the customer delivers its services in 19 Indian languages.

With more than 2500 employees spread across the country, they were looking for a robust connectivity solution.

They required a setup that managed voice solutions (customer communication solutions), KPO services (Accounting, HR and Payroll processing), Live Chat support, collection services and more.

Since most of their projects were long-drawn, lasting an average of over seven years, they needed a reliable and effective connectivity model to enable operational efficiency.

Benefits

  • Aided business scalability and growth ensured future-ready operations
  • Enhanced customer satisfaction via proactive customer service, based on effective data driven analytics
  • Boosted operational efficiency with optimised workflows
  • The customer was benefitted with the ease of handling high number of calls with increased productivity

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