Keeping availability and accessibility central to their ethos, the customer delivers its services in 19 Indian languages.
With more than 2500 employees spread across the country, they were looking for a robust connectivity solution.
They required a setup that managed voice solutions (customer communication solutions), KPO services (Accounting, HR and Payroll processing), Live Chat support, collection services and more.
Since most of their projects were long-drawn, lasting an average of over seven years, they needed a reliable and effective connectivity model to enable operational efficiency.
- Aided business scalability and growth ensured future-ready operations
- Enhanced customer satisfaction via proactive customer service, based on effective data driven analytics
- Boosted operational efficiency with optimised workflows
- The customer was benefitted with the ease of handling high number of calls with increased productivity