Back to Case studyLeading Interior Design Company Enhances Customer Interaction with Smartflo WhatsApp Business Platform
ShareBusiness Challenges
The company faced several communication challenges that hindered its ability to maintain strong customer relationships and efficiently manage projects: Challenges include:
- Emails and phone calls were inefficient, often going unnoticed or missed, leading to poor return communication from customers.
- Needed to provide real-time updates on projects that customers could check anytime.
- Needed a digital platform to share multimedia content like pictures and videos of products and design themes and conduct feedback surveys.
TTBS Solution
TTBS team provided a tailored solution to address the design company’s specific needs.
- We integrated the platform with the company’s existing CRM software and activated it on both desktop and mobile devices for accessibility and convenience.
- An application widget was added to the company’s website, enabling prospects to provide their contact number and connect with customer service representatives.
- A chat labelling system was implemented to organize client conversations based on the project stage, streamlining the management of interior décor tasks.
Benefits
- Faster response to queries and timely updates, improving customer satisfaction.
- Real-time updates and multimedia sharing, allowing for interactive and engaging customer interactions.
- Usage analytics provided valuable insights into customer sentiments and engagement
- The ability to send personalized messages, including PDF files and multimedia content, tailored to individual customer needs.
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With the deployment of Smartflo WhatsApp Business Platform by TTBS, we have revolutionized our client interactions. The real-time updates on project statuses, seamless sharing of multimedia design concepts, and automated responses to common inquiries have significantly boosted our efficiency. The integration with our CRM allows us to personalize communications and better understand client preferences, ultimately enhancing the overall customer experience and driving greater engagement.
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