The customer required a voice solution for two locations in Silvassa. They were facing issues with their current PRI and SIP service provider and were unhappy with the frequent voice connectivity failures. Furthermore, they were using ILL from local vendors in Silvassa, as well as MPLS from other operators at 13 other locations.
The company required full migration from PRI to SIP, as well as bill plan pooling within the same SDCA. They also asked for an online portal from which call-related information could be extracted, and termination numbers could be changed. In addition, the solution had to be highly scalable, with 100 per cent uptime and service support.