Back to Case studyLeading Telecom Network Engineering Company Redefines Workforce Collaboration with TTBS-Supported Microsoft 365
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Headquartered in Texas, the company is a global leader in wireless network deployment services. With over 20 years in the business, the company had exceptional expertise in network modernisation, machine learning and predictive analytics to help communication service providers (CSPs) accelerate their network deployments and build better customer experiences.
Over the past few years, the company has been helping its clients with highquality solutions to design, deploy, and optimise 5G network performance. Besides its in-depth understanding of market requirements, it is well-versed with software-defined networking and network functions virtualisation to transform the way wireless systems are deployed and administered. The company also has offices in Canada, Kenya and four cities in north India.
To execute its projects with seamless coordination between network engineers and customer account teams, the company had to provide access to businesscritical data from anywhere. Looking for Cloud platforms with user-friendly productivity apps, the management chose Microsoft 365.
Instead of purchasing the products online, the company preferred to buy products from Tata Tele Business Services (TTBS) – an official reseller of Microsoft 365 in India. Our technical support services and assurance of maintaining the uptime under an end-to-end Service-Level Agreement (SLA) led the company to include us in the agreement.
Business Challenges
When deploying network infrastructure for their clients, the company’s employees had to work from many locations, both in the office and in the field. They need to access, update, save and share files, which is important using a secure Cloud platform. Choosing a solution was based on its ability to meet certain requirements:
- As Microsoft Office applications are used most often in the workplace, the company sought a Cloud space to easily upload, edit and share applications such as Word, Excel and PowerPoint. The company also needed a real-time collaboration service with audio- video calls, screen sharing and file exchange.
- Other attributes required in the application were reliable uptime, robust security, and seamless scalability. These attributes were necessary because the IT team was overstretched, and the company could not load them with the responsibilities of maintaining the Cloud service.
While paying for the licenses to subscribe to a solution, the company’s management wanted to ensure that all costs of upgrading the software and resolution of technical issues – if any – were covered in the amount paid.
TTBS Solution
TTBS has configured Microsoft 365 for the network engineering company with all the features and functionalities needed for their daily tasks. We issued the number of licenses the company required and each had 1 TB of storage space for the smooth use of applications and services included in the package.
As long as they had a stable internet connection, users could access Microsoft 365 from any desktop, laptop or mobile device.
Deploying this Cloud solution has helped the company to be more productive and use Microsoft Office applications as they normally would be offline on personal computers.
The specific requirements set forth by the company have also been met:
- In addition to Word, Excel and PowerPoint, Microsoft 365 came with Outlook, Exchange, OneDrive and SharePoint, enabling the workforce to leverage a combination of tools and software systems to stay productive and share data as required by their colleagues and clients.
- As Microsoft Teams was also included in the service pack, the company received a reliable platform to facilitate online meetings, chat, voice-video calls and data sharing for internal and external collaboration.
- TTBS offered a comprehensive SLA solution that included the promise of 99.9% uptime.
- Microsoft 365 had built-in features to ensure user privacy and keep all shared and secured data encrypted via this Cloud service.
- Even if the company had subscribed to a particular package with some applications, they can upgrade the version and add more applications and services whenever required.
If the users needed any guidance or experienced issues while using the applications within Microsoft 365, they can contact our helpdesk to get it resolved quickly. The services were free as TTBS had already included the costs in the licenses issued.
The future of work is in the Cloud and Microsoft 365 suite packs in all the tools, and services that businesses need to manage their operations smoothly while ensuring essential security and data privacy. Microsoft 365 configured by TTBS optimised the customer’s strategy for growth and productivity.
Benefits
- Better project planning and execution with regular collaboration among team members regardless of their location
- Ease of configuration and usage on any device without the help of IT professionals
- Automatic updates enabling the employees to use the latest versions of the applications to be productive
- Smooth scalability to increase the application diversity as per the growing business needs
- Professional email service with MS Outlook with up to 50 GB of storage space and special features for message management
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