The customer primarily wanted to set up a call centre to handle the incoming and outgoing calls and to manage deliveries better
The solution also warranted multiple channels to ensure no customer enquiry was missed.
Investing in and setting up a physical infrastructure being impractical for them, they were keen on a comprehensive cloud-based solution.
Also, to protect the privacy of delivery agents and clients, it was desirable to have number masking features.
- Improved business flow with easy process management
- Enhanced customer experience with quick services
- Cost-effective solution with no additional hardware required
- On-demand scalability with a cloud-based solution
- A high-security system with customisable admin portal