Matrimonial business finds its perfect match in a toll free solution for maximised customer reach
Highlights
- Easy call routing options ensured seamless customer service
- 24/7 availability of customer service agents
- Regular reports generated for dynamic future planning and scalability
Introduction
The customer is a matrimony service provider catering to the demographics of Tamil Nadu and Puducherry. The customer has its client base hailing from countries such as Singapore, Malaysia, France, UK, USA, UAE, Australia and Indonesia. Their team takes pride in providing high-quality matches to their clients and excellent customer service.
Business Challenges
With a platform that offers hyper-personalised services, the customer’s client servicing teams required an efficient setup to attend to a large volume of queries.
Due to the geographically varied client base, it was essential to be available on call 24/7, warranting easy routing options.
Finally, the helpline number needed to be a single, unique and easy to remember for marketing reasons.
TTBS Solution
- With the TTBS Toll-Free Service, the customer enabled its clients to reach out to them at no cost.
- The Toll-Free Service facilitated a unique number that was accessible across operators, pan-India.
- The TTBS team enabled a user-friendly web interface that made call routing, attending to new queries and providing satisfactory client services possible.
- The solution enabled features such as real-time geography-based routing, load balancing, secure routing via PIN, as well as whitelisting and blacklisting.
- The implemented solution generated regular reports detailing the number of calls received per day, account-based reports, including call history and duration.
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