With a platform that offers hyper-personalised services, the customer’s client servicing teams required an efficient setup to attend to a large volume of queries.
Due to the geographically varied client base, it was essential to be available on call 24/7, warranting easy routing options.
Finally, the helpline number needed to be a single, unique and easy to remember for marketing reasons.
- Easy call routing options ensured seamless customer service
- 24/7 availability of customer service agents
- Regular reports generated for dynamic future planning and scalability