Matrimonial business finds its perfect match in a toll-free solution for maximised customer reach

Jun 2021 | CASE STUDY

matrimonial business finds its perfect match in a toll free solution for maximised customer reach

The Requirement

With a platform that offers hyper-personalised services, the customer’s client servicing teams required an efficient setup to attend to a large volume of queries.

Due to the geographically varied client base, it was essential to be available on call 24/7, warranting easy routing options.

Finally, the helpline number needed to be a single, unique and easy to remember for marketing reasons.

Benefits

  • Easy call routing options ensured seamless customer service
  • 24/7 availability of customer service agents
  • Regular reports generated for dynamic future planning and scalability

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