Matrimonial business finds its perfect match in a toll free solution for maximised customer reach


Highlights

  • Easy call routing options ensured seamless customer service
  • 24/7 availability of customer service agents
  • Regular reports generated for dynamic future planning and scalability

Introduction

The customer is a matrimony service provider catering to the demographics of Tamil Nadu and Puducherry. The customer has its client base hailing from countries such as Singapore, Malaysia, France, UK, USA, UAE, Australia and Indonesia. Their team takes pride in providing high-quality matches to their clients and excellent customer service.

Business Challenges

With a platform that offers hyper-personalised services, the customer’s client servicing teams required an efficient setup to attend to a large volume of queries.

Due to the geographically varied client base, it was essential to be available on call 24/7, warranting easy routing options.

Finally, the helpline number needed to be a single, unique and easy to remember for marketing reasons.

TTBS Solution

  • With the TTBS Toll-Free Service, the customer enabled its clients to reach out to them at no cost.
  • The Toll-Free Service facilitated a unique number that was accessible across operators, pan-India.
  • The TTBS team enabled a user-friendly web interface that made call routing, attending to new queries and providing satisfactory client services possible.
  • The solution enabled features such as real-time geography-based routing, load balancing, secure routing via PIN, as well as whitelisting and blacklisting.
  • The implemented solution generated regular reports detailing the number of calls received per day, account-based reports, including call history and duration.

To download the case study enter your details

Enter Name
Enter valid Email
Enter Company Name
Enter Valid Mobile Number
Required

You may also like


    Connect With Us

    Request a
    Call Back

    We will be happy to address your queries over a call.

    Click Here

    Connect on
    WhatsApp

    Mon - Fri
    10 am 6 pm

    Connect on Whatsapp Connect on Whatsapp

    Connect
    Toll-Free

    Call us on 1800 266 1800
    or email us

    dobig@tatatel.co.in

    Email us at
    dobig@tatatel.co.in

    Call 1800 266 1800

    Request a
    Call Back

    We will be happy to address your queries over a call.

    Click Here

    Connect on
    WhatsApp

    Mon - Fri
    10 am 6 pm

    Connect on Whatsapp

    Connect
    Toll-Free

    Call us on 1800 266 1515
    or email us

    1515@tatatel.co.in

    Email us at
    1515@tatatel.co.in

    Call 1800 266 1800

    Please Fill in Your Details and We'll Call You Back!

    Please enter Name
    Please enter Organization
    Please Select State
    Please Select City
    Please enter Valid Email
    Please enter valid 10 digit Mobile Number
    Please Select Category
    Please Select Service
    Enter valid OTP
    Please Provide Consent

    Great! Your details have been submitted successfully.
    You will soon hear from us.

    Please Fill in Your Details and We'll Call You Back!

    Please enter Name
    Please enter Organization
    Please enter Valid Email
    Please enter valid 10 digit Mobile Number
    Please Select Category
    Please Select Service
    Enter valid OTP
    Please Provide Consent

    Great! Your details have been submitted successfully.
    You will soon hear from us.