Medical devices manufacturer tackles pandemic woes with toll-free solution

Jul 2021 | CASE STUDY

medical devices manufacturer tackles pandemic woes with toll free solution

The Requirement

The pandemic was an overwhelming time for many medical professionals and they needed guidance to use the customer’s products.

But due to movement restrictions, the customer could not send support teams to address problems on-site.

In order to provide medical staff with timely assistance, the customer looked to set up a virtual service support solution.

Catering to hospitals, where each minute counts, the customer wanted a reliable service provider to provide critical medical assistance.

Benefits

  • Quick resolution for time-bound problems
  • Instant access for callers, pan-India
  • Boosted customer satisfaction with critical support available 24/7
  • Increased response times which saved countless lives

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