Back to Case studyBuilding a seamless e-learning experience
ShareOverview
The customer is an online education institute deploying digital modules for helping students in India prepare for engineering colleges and institutions’ entrance exams They took their business online and launched new virtual training programs for their extensive student base during the pandemic
Business Challenge
With the expansion of their business and product portfolio, the customer had upgraded their multiple products
Since the entire education system had become cloud based, the customer required a service infrastructure that aided online education and provided support to their student client base The launch of new training courses also necessitated connectivity solutions for expanding their call centre and reaching out to potential clients servicing existing ones efficiently
The customer required secure, uninterrupted connectivity, toll free services and inter connectivity between locations that allowed voice communication
TTBS Solution
- TTBS provided Internet Lease Line ( multiple To ll free numbers and Primary Rate Interface ( services for the call centre with hybrid last mile connectivity
- TTBS also set up basic ILL for the customer’s internal usage
- We delivered high performance levels with 24 x 7 x 365 support, greater availability, and rapid response to service outages
Benefits
- Secure and scalable connectivity that amplifies with the customer’s growth
- Safe and private network as a firewall against any cyber threats
- Achieved modernised operations and new product launches for larger student enrolments
- Enhanced customer satisfaction with 24/7 customer support and quick problem resolution
