NBFC optimises workforce management with cloud-based tool


Highlights


NBFC optimises workforce management with cloud-based tool

nbfc optimises workforce management with cloud based tool

Overview

The customer is a Gujarat-based NBFC with over three decades of experience in its segment. One of the company’s popular service offerings is the provision of loans to SMEs for three-wheelers and four-wheelers vehicles used for business operations.

Business Challenge

The company needed an effective workforce management solution with the ability to track its workforce in real-time. They were unable to check if the employees were working from the office, or the automobile showrooms, or were on the field. Attendance and leave record management were haphazard. Also, there was no way to maintain data of the distance travelled by employees for official duties.

The organisation wanted to use a system whereby managers could get alerts when their team members reached their workplaces. It also preferred reliable post-sale support from the service provider.

Tata Tele Business Services Solution

TTBS offered its IoT - based workforce management solution to the customer. The solution’s GPS tracking service enabled administrators/ team leaders to track the employees in real-time. The organisation also got to know the distance travelled by each worker.

The solution incorporated geofencing with which administrators could ascertain if their sales executives were in office or on the field and if they were within their work zones’ pre-defined boundaries.

Using this workforce management system, the employees could also mark their attendance with data, time and work location for each business day.

Business Benefits

  • Alerts to admin if people unauthorised to leave designated workplaces – office or showroom – move out during work hours
  • Unified portal for accurate attendance records, distance travelled, geofence reports and leave records of all employees for improved monitoring
  • Ability to scale the number of users with prior intimation to TTBS
  • Efficient business operations with comprehensive after-sales support from TTBS

Solution Architecture

Novartis


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